[David Kent @ KentKleen]

Yes i think anything around the 50% mark retaining as a regular is on to a winning run. Anything below id question my ability to do the job properly.

 

[Window Washers]

Yes i think anything around the 50% mark retaining as a regular is on to a winning run. Anything below id question my ability to do the job properly.

 

why are you shocked to high to low ?

these are about right I have found, even with contracts in place the long term drop off comes to around this figure ok maybe 10/15% higher with contract but still drops

[David Kent @ KentKleen]

Things must be different here up North. I have never door knocked (not saying door knocking is a bad thing) All my customers come from leaflets or recommendation. Leaflets have the prices on and clearly state its for a ongoing monthly (4 weeks) clean.
Percentage wise I run a little over 4 % drop off rate this is based over the last 3 years wfp. Also have 23 suspended for bad payment or dog mess.
Not blowing our trumpet or saying others are doing something wrong.
We charge a 'fair' price clean all frames and vents including all garage doors.

There are a few good companies in my area, but the largest (Around 7 vans with around 20 windies) is not so hot with customer satisfaction so I seem to do well in retaining the ones I can fit into the round.

[roundbuilder]

in the whole time since building your round from scratch you have only lost 4%? Pull the other 1. So no one dies, moves, loses job, son does it, husband decides to do it, cant afford it, 1 off brigades, messers etc etc have ever been on your round???.

[David Kent @ KentKleen]

in the whole time since building your round from scratch you have only lost 4%? Pull the other 1. So no one dies, moves, loses job, son does it, husband decides to do it, cant afford it, 1 off brigades, messers etc etc have ever been on your round???.

Thats correct. This is not a wind up. Genuine. 

[sham33]

Leaflets have the prices on and clearly state its for a ongoing monthly (4 weeks) clean.

Do you guesstimate the price and write it on the flyer? or do you have fixed prices for 3bed semis etc?

[Crystal-clear]

What daz is saying I can second , running a round down south is so bloody stressful compared to up north lol I used to remember the days when I'd say I have 7 customers who canceled this year! or ritten off £45.
Lol now I'm writing off £500+ a year and god knows how many cancelations
or go out knocking and keep 100% of the customers lol, everything was less stressful I also heard that leafleting works some fairy tale stories of over %2 return ,we can get away with charging much more down south but the lies customers will say to your face are shocking compared to relaxing 4 weekly Frequencies up north where people actually want you to turn up are worlds apart , sometimes I wonder the amount of hours and money I spent on canvassing who knows where I'd be better off , down here you do find customers who are serious too but no way near as easy up north

[Danny Guest]

Im running on 4 weekly frequency and have customers wanting me to go back to 2 weekly.

I am canvassing both 2 weekly and 4 weekly and find people in my areas tend to want the windows cleaned as often as possible. Theres a guy here who does clean every week and charges not much less than my fortnightly price.

Ive been doing commercial quotes this week so ive had no canvassing done but i will be out again on saturday. Slowly working my way towards the goal.

Danny

[Whizz-Bizz]

Im running on 4 weekly frequency and have customers wanting me to go back to 2 weekly.

I am canvassing both 2 weekly and 4 weekly and find people in my areas tend to want the windows cleaned as often as possible. Theres a guy here who does clean every week and charges not much less than my fortnightly price.

Ive been doing commercial quotes this week so ive had no canvassing done but i will be out again on saturday. Slowly working my way towards the goal.

Danny

Are you pole or trad with that frequency ?

[KLEENAWAY]

Im running on 4 weekly frequency and have customers wanting me to go back to 2 weekly.

I am canvassing both 2 weekly and 4 weekly and find people in my areas tend to want the windows cleaned as often as possible. Theres a guy here who does clean every week and charges not much less than my fortnightly price.

Ive been doing commercial quotes this week so ive had no canvassing done but i will be out again on saturday. Slowly working my way towards the goal.

Danny

Danny i though you said you were going into property or something??? Seems like your going on well with window cleaning