[petski2]

Hi all,has anyone dealt with the supplier named in the title recently?
I ordered an elite pole on 12th Dec and terms and conditions state they will ship in 1 to 2 working days.
Its now the 20th and I have received no email to say its been dispatched or to say its been delayed,in fact apart from the confirmation of payment email iv had nothing
I emailed them yesterday telling them to either let me know what is going on or cancel my order but they havent replied
I have rang them twice today and got answer machine both times,left a message and my number but they havent got back to me.
Not sure what I can do now apart from keep ringing them and waiting

A very frustrated Pete....

[windiewasher]

Hi all,has anyone dealt with the supplier named in the title recently?
I ordered an elite pole on 12th Dec and terms and conditions state they will ship in 1 to 2 working days.
Its now the 20th and I have received no email to say its been dispatched or to say its been delayed,in fact apart from the confirmation of payment email iv had nothing
I emailed them yesterday telling them to either let me know what is going on or cancel my order but they havent replied
I have rang them twice today and got answer machine both times,left a message and my number but they havent got back to me.
Not sure what I can do now apart from keep ringing them and waiting

A very frustrated Pete....

They are now closed till january

[petski2]

Please tell me ur kidding windie

[Dave Garrett]

Yes guy who owns it is a Windie in Milton Keynes also does my area had one of his elite poles off him via ebay hand delivered it for me nice chap i must say

[petski2]

He may well be a very nice chap but I dont think im being unreasonable to be angry when I order a pole on the 12th (1 to 2 working days delivery) and not even get an idea if im going to receive it until January!!!!!
Even worse when emails and phone calls are not being answered

[PurefectWindowCleaning]

I'd be a little upset to be fair.

[sunshine windows]

Shocking customer service. Unless its stated on their website or they inform you when ordering that there's going to be a long delay its disgraceful.

[dave0123]

terrible, surprised there still in business operating like that.

[jk999]

bought two elites earlier in year both smallest sections snapped in first week took him nearly four n half months to sort it out .