[STEVE-UK]

We are trying the facelift pheonix 26ul  to replace our clx27's but these poles seem to require cleaning every few days, this has never been an issue with gardeners clx models unless cleaning a property where building work has been carried out,

Do the slx models need cleaning as frequent being carbon or is it just the phoenix with its tight tolerances?

[Window Washers]

My slx's has been abused I clean them when needed and thats not too often

Out of interest why did you replace the clx 27's ?
Is this for you or for your staff ?
Slx's make your hands black thats the only downside to them

[steven ainger]

I rarely clean my slx's, every 4-6 months if they are lucky.
I never get black hands from my slx's, but i do clean the hose after every house

[wfp master]

still waiting on the new size phoenix poles coming out.

[brilhoservices]

Thanks for sharing.

[STEVE-UK]

thinking of staying with Gardiners range as you cant order spares online from facelift as yet and still waiting for a part to turn up

The reason for change was I liked the idea of a lighter more rigid pole with a shorter collapsed length than the CLX27 and the Pheonix was the only option as Gardiner dont currently sell a carbon version of the 27

I have had other issues with this pole but will post in due course

[Stephen Fox]

thinking of staying with Gardiners range as you cant order spares online from facelift as yet and still waiting for a part to turn up

The reason for change was I liked the idea of a lighter more rigid pole with a shorter collapsed length than the CLX27 and the Pheonix was the only option as Gardiner dont currently sell a carbon version of the 27

I have had other issues with this pole but will post in due course

Steve, can you let me know what part you are looking/waiting for? I can chase this up for you.

Please also let me know of any issues you have, we are striving to make the best wfp bar none and working constantly to develop the ranges with this in mind.

[Dani J]

We are trying the facelift pheonix 26ul  to replace our clx27's but these poles seem to require cleaning every few days, this has never been an issue with gardeners clx models unless cleaning a property where building work has been carried out,

Do the slx models need cleaning as frequent being carbon or is it just the phoenix with its tight tolerances?

i have had mine for while now and its a great pole and had no issues, Also haven't cleaned mine since i bought and again no problem.

[Window Washers]

thinking of staying with Gardiners range as you cant order spares online from facelift as yet and still waiting for a part to turn up

The reason for change was I liked the idea of a lighter more rigid pole with a shorter collapsed length than the CLX27 and the Pheonix was the only option as Gardiner dont currently sell a carbon version of the 27

I have had other issues with this pole but will post in due course

Steve, can you let me know what part you are looking/waiting for? I can chase this up for you.

Please also let me know of any issues you have, we are striving to make the best wfp bar none and working constantly to develop the ranges with this in mind.

your cant get a more honest answer than that,

[CLEANCARE WC]

my SLX is jammed up with grit on about 3 sections from the job i did on friday, better sort that out tomorrow  :

[Mike #1]

I think it depends on were you are working and the weather wet paving and block paving with that fine silica sand can be a real pain the wear on my pole the other week was quite shocking .

I have an Elite Carbon when working after it has rained their is more chance of picking dirt and grit up even though i clean pole house i still get grit inside sections , But i find that extending each section and quickly wiping down with cloth helps keep dirt and wear down . Mike

[STEVE-UK]

thinking of staying with Gardiners range as you cant order spares online from facelift as yet and still waiting for a part to turn up

The reason for change was I liked the idea of a lighter more rigid pole with a shorter collapsed length than the CLX27 and the Pheonix was the only option as Gardiner dont currently sell a carbon version of the 27

I have had other issues with this pole but will post in due course

Steve, can you let me know what part you are looking/waiting for? I can chase this up for you.


Please also let me know of any issues you have, we are striving to make the best wfp bar none and working constantly to develop the ranges with this in mind.

The base section clamp has cracked this being the third clamp in total, it seems the clamps fitted to my pole are brittle and crack when stripping pole down to clean, They crack when sliding pole over the silver section, since the base clamp has cracked its given me the opportunity to assess the problem as the pole grinds and is very stiff to extend and collapse and require cleaning every few days

Have just looked at the pole with the broken base clamp, if you extend and collapse the pole with the broken clamp there is no friction it glides in and out like new but extending the sections with the working clamp its back to a friction, it looks like the inside of the clamps have become course...now the pole is starting to wear i am thinking it maybe the lacquer on the pole that is coming off or the clamps are simply holding the dirt

although its a lovely pole to use being more rigid and lighter than the CLX 27 we are having to many issues

Also the collar that the gooseneck screws to has snapped (not from general use, pole was leaning against a window at first floor when wind blew it over)

[Mike @ Facelift]

The base section clamp has cracked this being the third clamp in total, it seems the clamps fitted to my pole are brittle and crack when stripping pole down to clean, They crack when sliding pole over the silver section, since the base clamp has cracked its given me the opportunity to assess the problem as the pole grinds and is very stiff to extend and collapse and require cleaning every few days

Have just looked at the pole with the broken base clamp, if you extend and collapse the pole with the broken clamp there is no friction it glides in and out like new but extending the sections with the working clamp its back to a friction, it looks like the inside of the clamps have become course...now the pole is starting to wear i am thinking it maybe the lacquer on the pole that is coming off or the clamps are simply holding the dirt

although its a lovely pole to use being more rigid and lighter than the CLX 27 we are having to many issues

Also the collar that the gooseneck screws to has snapped (not from general use, pole was leaning against a window at first floor when wind blew it over)

Steve, get in touch with myself or Stephen at your earliest convenience and these points will be addressed... As Mr Fox has said before if customers aren't 100% happy we will address the issue.... having said that I suspect you will see an improvement in the replacement parts we send.... I remember the date of your purchase and believe it was fairly early on in the release...