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jonboywalton75

  • Posts: 2222
Great Aquadapter customer service
« on: December 03, 2012, 04:52:42 pm »
I bought an AD about 9 months ago, the spring in the side compartment broke last week.
After returning it they kindly  said they would give me a brand new one.
Can't say fairer than that can you?
Cheers Aquadapter.
PS i have missed it like hell this last week.

SB Cleaning

  • Posts: 4287
Re: Great Aquadapter customer service
« Reply #1 on: December 03, 2012, 07:04:03 pm »
I have always had excellent customer service with aquadapter  :)

Wouldn't be without one brilliant bits of kit.

lee_dewing

  • Posts: 3120
Re: Great Aquadapter customer service
« Reply #2 on: December 03, 2012, 08:38:34 pm »
Got my adpter april started playing up a couple of weeks ago, sent back and they did turn it around next day, got a replacement different colour.

Not overly happy as replacement bit scuffed up and not as good condition as one i sent back (looks wise)
let it go as said turned around so quickly.

But had replacement 2 weeks ish and spring snapped today :'(

Not really that impreesed with aquadapters longevity.

Good idea but got a bad feeling it's more trouble than it's worth, might just fit a tap by Y piece to turn off and when pole is extended pinch hose :-\
Pleasure in the job puts perfection in the work.     - Aristotle

Aqua-dapter

  • Posts: 418
Re: Great Aquadapter customer service
« Reply #3 on: December 03, 2012, 09:07:21 pm »
Hi Lee,

Sorry to hear you've had a problem today.  We work hard to make a quality product.  Springs are easily replaced, we can send one to you tomorrow if you email in.  Spares are also available on the website.

Paul

lee_dewing

  • Posts: 3120
Re: Great Aquadapter customer service
« Reply #4 on: December 04, 2012, 08:23:45 am »
Hi Paul, i have a spare spring and replaced.

I think it's a great invention adptr but like a lot of wfp equipment prone to going wrong and it seems like you need 2 of everything ;D

Must admit your spares are not expensive so there is no reason not to have em.
Must remember to keep em on the van.
Pleasure in the job puts perfection in the work.     - Aristotle