What sending the wrong part or sending a freebie ? i`d say sending the right part in the first place is a better company
i really like them too , my 25foot slx going very strong a year now , and i have been battering it everyday,never spoke to alex thou i heard he wasnt always there, so did he actually call you back himself, but yes thats very nice of them!!
Ionics sent me a commercial head when I'd ordered a domestic. Sent the right bit next day and said to keep the wrong bit. About £100 standalone! www.laneswindowcleaning.com