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keyser soze

  • Posts: 1694
great company
« on: November 28, 2012, 10:34:21 pm »
gardiner pole systems sent me the wrong gooseneck . so i sent an email to say i'll keep it and can i reorder the gooseneck and alex apologised and to make amends he offered a free brush ... what a brilliant company .....would that happen anywhere else?????????

A-W-C

  • Posts: 246
Re: great company
« Reply #1 on: November 28, 2012, 10:45:07 pm »
What sending the wrong part or sending a freebie ? i`d say sending the right part in the first place is a better company

keyser soze

  • Posts: 1694
Re: great company
« Reply #2 on: November 28, 2012, 10:54:06 pm »
What sending the wrong part or sending a freebie ? i`d say sending the right part in the first place is a better company





we all make mistakes . it was a good gesture by alex to make amends .... who else would do that.?? ionics maybe, i doubt it

Crystal-clear

  • Posts: 3029
Re: great company
« Reply #3 on: November 28, 2012, 11:04:42 pm »
i really like them too , my 25foot slx going very strong a year now , and i have been battering it everyday,never spoke to alex thou i heard he wasnt always there, so did he actually call you back himself, but yes thats very nice of them!!

PoleKing

  • Posts: 8974
Re: great company New
« Reply #4 on: November 28, 2012, 11:16:18 pm »
Ionics sent me a commercial head when I'd ordered a domestic.
Sent the right bit next day and said to keep the wrong bit.
About £100 standalone!

www.LanesWindowCleaning.com

It's just the internet. Try not to worry.

keyser soze

  • Posts: 1694
Re: great company
« Reply #5 on: November 29, 2012, 12:32:14 am »
i really like them too , my 25foot slx going very strong a year now , and i have been battering it everyday,never spoke to alex thou i heard he wasnt always there, so did he actually call you back himself, but yes thats very nice of them!!




no he emailed me ..

keyser soze

  • Posts: 1694
Re: great company
« Reply #6 on: November 29, 2012, 12:45:00 am »
Ionics sent me a commercial head when I'd ordered a domestic.
Sent the right bit next day and said to keep the wrong bit.
About £100 standalone!

www.laneswindowcleaning.com


i stand corrected  :-[

robert mitchell

  • Posts: 1994
Re: great company
« Reply #7 on: November 29, 2012, 08:52:18 am »
ionics sent me a free pole worth 400 when my grafter broke three times in a row.

poles not great ,systems and customer service excellent .
www.ishinewindowcleaning.co.uk

The man who never made a mistake never made anything.