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You would have to ask my customers.
Apart from usual - polite, courteous, smart & regular serviceI'll always do a bit extra if needed - the customers I've met know ill help them with little jobs, especially the older ones Eg - one old dear had blocked drains at the beginning of the year and was very upset when I called as her toilet wouldn't flush!I inspected the outside drains, then phoned the water board for her and laid it on thick about her being old and on her own - they came out within the hour and cleaned all the drains and didn't charge a pennyLittle bits like this make a difference and word of mouth works wonders
that sounds like it comes from a film Vin
Quote from: Ian Wicks on November 25, 2012, 11:37:02 amthat sounds like it comes from a film VinWell, I did write the screenplay for the "Bourne" films.Oh....hang on, that might have been a dream.Vin
Just wondering what makes you different from your competition and a better choice to the customer ?
I don't turn up when its raining
12 toes.
Quote from: Steve Sed on November 25, 2012, 04:26:17 pm12 toes.are any of them joined?
Quote from: Ian Wicks on November 25, 2012, 04:28:17 pmQuote from: Steve Sed on November 25, 2012, 04:26:17 pm12 toes.are any of them joined? Yeah, to my feet.
regular reliablealways answer phone during business hoursalways respond to messages/complaints immediatelyclean vansuniformed staffeasy to understand pricingcustomers given a choice of frequenciescall back policy if a customer is unhappybig jobs allowed to book specific dayscant think of anything elsegood looking boss
what makes me different is that my company and brand is the biggest in my local area due to what i listed above.