[Cliff perkins]

Hi all

Are your customers sending letters saying to extend the frequency of cleans.
Alot of my 2 months are asking for 3 months.

How many of you are getting this and what action have you responded.

Regards cliff

[Rayleigh Window Cleaning Services]

Hi Cliff,

To be honest there is not a lot you can do about it if that is what they want.
It depends I suppose on your circumstances and amount of work you have, maybe you can turn it round as a positive and charge a little more and free up a bit of time, either for getting more work or relax.
I wouldn't mind doing this as I cannot manage to get up straight ever!! 

Steve

[Steve Sed]

I have had a couple of big remote houses ask for that and I have said yes and charged more, but not bread and butter work I think I would say no and explain that to have some work on a 3 month cycle would mess up my two monthly round. I think it would be review on a case by case basis. If it was in the middle of a row of work then "no chance".

[Ian101]

If you want to cary on with job you can

A = Agree to it

B= Agree to it with a small price increase

If you dont want to carry on with it

A= Sorry we dont offer 3 monthly interval as not worth out time

B= Sorry we dont offer 3 monthly intervals however you can go on our "as and when round" for £xx


Think thats about all you can do really ?

[Total shine cleaning services]

careful with that one cliff and definitely charge more as they will want you back 2 monthly as soon as all the webs start appearing again, I've called the bluff of 5-6 customers in the last two weeks and have said "we don't run 3 monthly schedules I'm afraid so cannot do but we do value you as a customer and would hate to lose you" seems to be working for me, good luck

graham

[supernova77]

My take on it is that we are in a recession and some people are trying to legitimately cut costs.

I have had a few customers do the same to me... I have accepted it, but added £3 - £5 on per clean.

Its important to be adaptable... At least you will still have them as a customer - And then also just go out and get 1 more customer added to the round as well and you will be up on money overall.

Make sure you stay in a strong position - Don't go losing customers completely.

Andy

[supernova77]

careful with that one cliff and definitely charge more as they will want you back 2 monthly as soon as all the webs start appearing again, I've called the bluff of 5-6 customers in the last two weeks and have said "we don't run 3 monthly schedules I'm afraid so cannot do but we do value you as a customer and would hate to lose you" seems to be working for me, good luck

graham

That might work in the short term but as soon as another window cleaner knocks on their door and is happy to clean every 3 months then you're in danger of loosing the customer.

Let's say a customer pays £20 6 times a year = £120 per year... They ask to go 3 monthly so you charge £23 instead per clean 4 times a year = £92... You are only £28 down per year... If you loose them by not being adaptable then you are down £120 per year. In the meantime go out and get 1 more customer and you are over the year up on money.

Andy

[Steve Sed]

careful with that one cliff and definitely charge more as they will want you back 2 monthly as soon as all the webs start appearing again, I've called the bluff of 5-6 customers in the last two weeks and have said "we don't run 3 monthly schedules I'm afraid so cannot do but we do value you as a customer and would hate to lose you" seems to be working for me, good luck

graham

That might work in the short term but as soon as another window cleaner knocks on their door and is happy to clean every 3 months then you're in danger of loosing the customer.

Let's say a customer pays £20 6 times a year = £120 per year... They ask to go 3 monthly so you charge £23 instead per clean 4 times a year = £92... You are only £28 down per year... If you loose them by not being adaptable then you are down £120 per year. In the meantime go out and get 1 more customer and you are over the year up on money.

Andy

It all depends. You might be better losing them if it screws your round up. It might end up costing you much more than the £28 in travel time, opportunity cost, fuel. If you are full or if you operate with more than one van it just wouldn't be worth it. On the other hand if you are still building and the job is really local then do it. You might be better doing 4 month if it fits the round better?

[bobplum]

Hi all

Are your customers sending letters saying to extend the frequency of cleans.
Alot of my 2 months are asking for 3 months.

How many of you are getting this and what action have you responded.

Regards cliff

CANVASS,CLEAN,CULL

[Ian101]

Hi all

Are your customers sending letters saying to extend the frequency of cleans.
Alot of my 2 months are asking for 3 months.

How many of you are getting this and what action have you responded.

Regards cliff

CANVASS,CLEAN,CULL

Sure Ive heard that somewhere before ? 

[Cliff perkins]

I think if they are asking to do 3 monthly then they are skint already.
Putting the price up will mean loose them anyway so no point in that i think.

I think i will just swallow it and crack on then when ive got to much work to handle i will either sell some stuff i dont want or drop them.

Or put prices up when i dont care if i loose them,at the moment every1 needs all the customers they can get so i think i will just do as they ask.

Thanks for replys some intresting remarks.

[bobplum]

Hi all

Are your customers sending letters saying to extend the frequency of cleans.
Alot of my 2 months are asking for 3 months.

How many of you are getting this and what action have you responded.

Regards cliff

CANVASS,CLEAN,CULL

Sure Ive heard that somewhere before ? 

 

[PoleKing]

The times I've added a few quid for less frequent, I've lost the customer.
They might be planning to bin you but try and help you out by only reducing frequency.
It's what I'd do if I was the customer.

www.laneswindowcleaning.com

[Cliff perkins]

The times I've added a few quid for less frequent, I've lost the customer.
They might be planning to bin you but try and help you out by only reducing frequency.
It's what I'd do if I was the customer.

www.laneswindowcleaning.com

i think i agree here 

[Caleb Morley]

CANVASS. CLEAN. CULL - probably the best thing ive ever read on it, just sums it up

nice one mate