This is an advertisementInterested In Advertising? | Contact Us Here
careful with that one cliff and definitely charge more as they will want you back 2 monthly as soon as all the webs start appearing again, I've called the bluff of 5-6 customers in the last two weeks and have said "we don't run 3 monthly schedules I'm afraid so cannot do but we do value you as a customer and would hate to lose you" seems to be working for me, good luckgraham
Quotecareful with that one cliff and definitely charge more as they will want you back 2 monthly as soon as all the webs start appearing again, I've called the bluff of 5-6 customers in the last two weeks and have said "we don't run 3 monthly schedules I'm afraid so cannot do but we do value you as a customer and would hate to lose you" seems to be working for me, good luckgraham That might work in the short term but as soon as another window cleaner knocks on their door and is happy to clean every 3 months then you're in danger of loosing the customer.Let's say a customer pays £20 6 times a year = £120 per year... They ask to go 3 monthly so you charge £23 instead per clean 4 times a year = £92... You are only £28 down per year... If you loose them by not being adaptable then you are down £120 per year. In the meantime go out and get 1 more customer and you are over the year up on money.Andy
Hi allAre your customers sending letters saying to extend the frequency of cleans.Alot of my 2 months are asking for 3 months.How many of you are getting this and what action have you responded.Regards cliff
Quote from: Cliff perkins on November 24, 2012, 09:40:02 amHi allAre your customers sending letters saying to extend the frequency of cleans.Alot of my 2 months are asking for 3 months.How many of you are getting this and what action have you responded.Regards cliffCANVASS,CLEAN,CULL
Quote from: bobplum on November 24, 2012, 12:22:02 pmQuote from: Cliff perkins on November 24, 2012, 09:40:02 amHi allAre your customers sending letters saying to extend the frequency of cleans.Alot of my 2 months are asking for 3 months.How many of you are getting this and what action have you responded.Regards cliffCANVASS,CLEAN,CULLSure Ive heard that somewhere before ?
The times I've added a few quid for less frequent, I've lost the customer.They might be planning to bin you but try and help you out by only reducing frequency.It's what I'd do if I was the customer.www.laneswindowcleaning.com