Don't use royal mail whatever you do
A lot of what i do here is from a book by bob burg called endless referrals.
If its good and it works then it's not dated,If your read Dale Carnagie 'How to win friends and influence people' the bulk of the book is still relevent today and it was published in 1935 I believe.This is the grand daddy of them all. I recommend anyone who has not read this to buy or borrow a copy, it will change how you look at the world, even today.
Everyday this forum slips further from God.