Insert Quote The customer calls us becausetheir carpet looks dirty - no scientific evidencethere, no exact soiling level, it just looks dirty. We givethem a carpet that looks clean. Why wouldn'tthey be happy? (Unless we missed a bit! )
Well I actually clean a fair percentage of carpets that dont look dirty :

I certainly wont tellthe customer that it does not need cleaning becuase it looks clean and not dirty, some people do actualy gettheir carpets cleaned becausethey feelthey needthem cleaning regularly, and yes i agree, not many butthey arethere . Mike , I thought you would know that encap does remove dirt , inthe process of post vaccing . I do reme,ber a number of years ago we did a test , bonnet, encap and d/f all onthe same carpet , we toweledthe area,s after cleaning and no transfer of dirt withthe encap, bonnet and d/f both had soild transfer/ This alone was likelythe reason I decided to take on board encap as an option. geoff