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Avo

  • Posts: 1634
One trad the rest wfp
« on: November 13, 2012, 05:10:57 pm »
Been cleaning this little street on my round for about 7 years now and i have about 9 houses in it, last year I switched over from trad to wfp but one long serving customer right in the middle of them won't do the water fed at all..
Do I keep cleaning around him with wfp then trad his at the end or tell him it's wfp only??
He has no reason for not wanting wfp just refuses point blank to have it done  :-\
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Steve Sed

Re: One trad the rest wfp
« Reply #1 on: November 13, 2012, 05:13:14 pm »
Quote from: Avo on November 13, 2012, 05:10:57 pm
Been cleaning this little street on my round for about 7 years now and i have about 9 houses in it, last year I switched over from trad to wfp but one long serving customer right in the middle of them won't do the water fed at all..
Do I keep cleaning around him with wfp then trad his at the end or tell him it's wfp only??
He has no reason for not wanting wfp just refuses point blank to have it done  :-\

Tell him that your insurance won't cover you for ladder work any more and that if he is not happy you will refund him. But either way it is your way or the highway.
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Avo

  • Posts: 1634
Re: One trad the rest wfp
« Reply #2 on: November 13, 2012, 05:18:46 pm »
Why are some people so against it.. I don't get it!!!
Be having words next month.
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Steve Sed

Re: One trad the rest wfp
« Reply #3 on: November 13, 2012, 05:20:19 pm »
Quote from: Avo on November 13, 2012, 05:18:46 pm
Why are some people so against it.. I don't get it!!!
Be having words next month.
It is ignorance, pure an simple.
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scottt24

  • Posts: 397
Re: One trad the rest wfp
« Reply #4 on: November 13, 2012, 05:23:56 pm »
Do you tell him how to do his job ??
If he has always been a good customer and you don't want to loose him I would talk to him and explain that if he is not happy after they dry then you will refund his money and try to put him in touch with a good trader
But I would tell him it's this way or no way as far as you're concerned
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Thanks,
              Scott

wpclean

Re: One trad the rest wfp
« Reply #5 on: November 13, 2012, 05:32:40 pm »
When we changed over we offered to clean the window wfp, and if they were not 100% happy they would get the job done for free.
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Craggs

Re: One trad the rest wfp
« Reply #6 on: November 13, 2012, 05:35:58 pm »
Quote from: Avo on November 13, 2012, 05:10:57 pm
Been cleaning this little street on my round for about 7 years now and i have about 9 houses in it, last year I switched over from trad to wfp but one long serving customer right in the middle of them won't do the water fed at all..
Do I keep cleaning around him with wfp then trad his at the end or tell him it's wfp only??
He has no reason for not wanting wfp just refuses point blank to have it done  :-\

I got a few customers who don't like WFP because they don't like water running down their wall or their patio getting wet.

I don't mind cleaning windows the trad way if that what the customers  prefer as long it only two story's high, if it take you longer to clean then charge him more or just tell him you will no longer clean his windows if you don't want to go up the ladder anymore.

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Gringo

  • Posts: 315
Re: One trad the rest wfp
« Reply #7 on: November 13, 2012, 05:55:24 pm »
Defo say wfp only I had similar custard says can you go back to old way of doing it me " no sorry ive invested a lot of money in this new system so for health and safety bla bla" if others see you gettin ladders n sgueegee out you will get others saying can u do mine that way as well its ur business ur way or highway
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james peters

  • Posts: 951
Re: One trad the rest wfp
« Reply #8 on: November 13, 2012, 06:23:00 pm »
it all depends on how you are doing? ...if you need the custie for finances , then do it till you can replace him with another....

apart from that , I would tell them that it,s wfp or nothing as that is the way you clean!!

some custards are beyond pleasing ???
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robbo333

  • Posts: 2419
Re: One trad the rest wfp
« Reply #9 on: November 13, 2012, 07:07:21 pm »
If he's a good custy then offer to do them once for free. If he says no then at least you can decide to keep or dump.
If he says yes then you may convert him and you'll get your time back over the next couple of cleans by not having to get your trad gear out.
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Avo

  • Posts: 1634
Re: One trad the rest wfp
« Reply #10 on: November 13, 2012, 07:08:50 pm »
Quote from: peter holley on November 13, 2012, 06:23:00 pm
it all depends on how you are doing? ...if you need the custie for finances , then do it till you can replace him with another....

apart from that , I would tell them that it,s wfp or nothing as that is the way you clean!!

some custards are beyond pleasing ???
No I don't really need them I guess.. I can see me saying it's wfp only.. I no he won't even try it not even once some people you just can't please no matter what!!

Cheers for the response guys..
Anyone after a new trad custys  ;D
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dazmond

  • Posts: 23968
Re: One trad the rest wfp
« Reply #11 on: November 13, 2012, 07:11:05 pm »
i had about 4 customers who didnt like WFP and wanted me to go up the ladder.i dumped them and now another local trad cleaner has them.he has 4 houses on this estate and i have 78!! :D :D :D :D ;D ;D ;D

its simply not worth carrying on with the ladders for me.i only use them for access now. ;) ;D ;D ;D


....and im over 3 grand up earnings wise on this time last year!! :D :D :D :D

so win win here!! ;D ;D


regards


dazmond


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price higher/work harder!

johnny bravo

  • Posts: 2699
Re: One trad the rest wfp
« Reply #12 on: November 13, 2012, 07:28:33 pm »
depends how much he pays,   you can use his money to buy something like some telescopic ladders,  just throw them in your vehicle.  knowing he has financed them,   then drop him. unless you get on with him.  some you dont mind dropping    but finance rules this.
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AuRavelling79

  • Posts: 25397
Re: One trad the rest wfp
« Reply #13 on: November 14, 2012, 05:36:30 pm »
Unbelievable!
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It's a game of three halves!

WGB

  • Posts: 312
Re: One trad the rest wfp
« Reply #14 on: November 14, 2012, 08:07:02 pm »
Quote from: swolf on November 13, 2012, 05:55:24 pm
Defo say wfp only I had similar custard says can you go back to old way of doing it me " no sorry ive invested a lot of money in this new system so for health and safety bla bla" if others see you gettin ladders n sgueegee out you will get others saying can u do mine that way as well its ur business ur way or highway
As above :)
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George P

  • Posts: 1304
Re: One trad the rest wfp
« Reply #15 on: November 14, 2012, 08:45:22 pm »
Quote from: Wayne B on November 14, 2012, 08:07:02 pm
Quote from: swolf on November 13, 2012, 05:55:24 pm
Defo say wfp only I had similar custard says can you go back to old way of doing it me " no sorry ive invested a lot of money in this new system so for health and safety bla bla" if others see you gettin ladders n sgueegee out you will get others saying can u do mine that way as well its ur business ur way or highway
As above :)

as above, its your neck on the line not theres
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Dave66

  • Posts: 374
Re: One trad the rest wfp
« Reply #16 on: November 14, 2012, 10:47:46 pm »
you should have just turned up and done it before he knew what was happening.
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plenty of cream...plenty of sugar!

PoleKing

  • Posts: 8974
Re: One trad the rest wfp
« Reply #17 on: November 26, 2012, 11:08:23 pm »
Chuck him.
Sets a bad example to go up the ladder for everyone else.

www.laneswindowcleaning.com
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Tom White

Re: One trad the rest wfp
« Reply #18 on: November 26, 2012, 11:20:15 pm »
You could try to win him over by offering to clean them and he only pays if he likes the result.

Or dump him.

If I liked the guy I'd try to win him over, if I didn't like the guy I'd dump the account.

I wouldn't use ladders.
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Window Washers

  • Posts: 9036
Re: One trad the rest wfp
« Reply #19 on: November 26, 2012, 11:23:26 pm »
Quote from: Avo on November 13, 2012, 05:10:57 pm
Been cleaning this little street on my round for about 7 years now and i have about 9 houses in it, last year I switched over from trad to wfp but one long serving customer right in the middle of them won't do the water fed at all..
Do I keep cleaning around him with wfp then trad his at the end or tell him it's wfp only??
He has no reason for not wanting wfp just refuses point blank to have it done  :-\
rogivevthem the choice wfp or you can only trad downstairs and leave the top
Sometimes it is better to walk away from a job than tondo something your not happy with, let them dictate your business and its a slippery slope
I would explain it offer guarantees and get them to try it first if not I would replace them with more suitable work
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If your not willing to learn, No one can help you, If you are determined to learn, No one can stop you ;)
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