[Micky Boy]

been using this company for two years now spent a lot of money probably about £21.000  kitting my three vans out and brought a lot of poles from them which are the worst poles in the industry.

and this is what you get

1. rude staff
2. when their equipment breaks they don’t help and charge you mental costs to repair.


i would advice fellow windeys the equipment are cheap but with that comes poor customers service and poor quality equipment we have had to change the controls about 4 times my static system has to have the resin changed every two weeks which means I’m spending £80 every two weeks on resin - didn’t say that at the start when i brought it!!!!

Lucky we have now just brought a ionic’s system may cost more but in the long run it will save money plus won’t have to put up with them plonkers.


has anyone else had bad service from them or am i just unlucky any feedback people

just saying

[Ian101]

Only had good experiances with them over last 3 years - poles are a no no as are Ionics poles so just buy Gardiners or even Phoenix.

[mark311069]

ive never had any problems with them always as helpfull as they can be.

[wpclean]

They fitted our system, and it works superb without any problems.

[phillipscleaning]

 I’m spending £80 every two weeks on resin ? How much water you useing ? and what is your water tds ?

[Halfadaylee]

been using this company for two years now spent a lot of money probably about £21.000  kitting my three vans out and brought a lot of poles from them which are the worst poles in the industry.

and this is what you get

1. rude staff
2. when their equipment breaks they don’t help and charge you mental costs to repair.


i would advice fellow windeys the equipment are cheap but with that comes poor customers service and poor quality equipment we have had to change the controls about 4 times my static system has to have the resin changed every two weeks which means I’m spending £80 every two weeks on resin - didn’t say that at the start when i brought it!!!!

Lucky we have now just brought a ionic’s system may cost more but in the long run it will save money plus won’t have to put up with them plonkers.


has anyone else had bad service from them or am i just unlucky any feedback people

just saying

Frying pan, fire. Good luck.
Art

[James Leet]

Lucky we have now just brought a ionic’s system may cost more but in the long run it will save money plus won’t have to put up with them plonkers.

Wait till something goes wrong now, Very polite but make sure you are sat down when you get the invoice for repairs

[tompoole]

Membranes on Ro are shot if you're using that much resin

[Pure Glass]

Brilliant company to deal with. Explained all aspects of the system when I had it installed 18 months ago, and as a new starter I was nervous about everything.

Encouraged me to ring them if ever I needed advice or help

Completely different experience Andrew and I would always suggest any new starters to look at their systems including the diesel heaters. Although expensive, best bit of kit I've got and have been offered a service when I go up to get my system converted to a two man system

I'm not doubting your experiences with them Andrew, but I have only positive things to say about them.

Steve

[Dave Garrett]

Pure Freedom the dogs cahoona's always avail via phone had my system just under 12 months have been a pain to them but they have not let me down to date ...Ring Andrew up and explain your issues i'm sure he will resolve

[Nathanael Jones]

Something isn't right if you're using a bag of resin every 2 weeks! I get 6 months or more out of a bag!

Are you DI only? If so you need to get Ro's as this will reduce your resin usage by 95%.

If you're already using reverse osmosis (Which I doubt with that resin usage), then you probably need to replace membranes & possibly install a booster pump.

RO's can be easily retrofitted to any van mounted system, but its often easier to setup a static system in your garage or unit where the RO can run 24/7 - that way you can use a smaller & cheaper RO, and its also easier to power a booster pump.

[Nameless Drudge]

Hmmm,the notorious Lincolnshire undercutters.

You were happy praising Pure Freedom in the past inc. the beginning of the year so your grievances must be recent.
Two things spring to mind,one that your underpaid disgruntled staff are wrecking your equipment and two,you have probably managed to attempt to lay the blame for this at Pure Freedom`s door.

[Nameless Drudge]

Bejaysus!,and you think buying a system from Ionics is lucky!

[Spruce]

been using this company for two years now spent a lot of money probably about £21.000  kitting my three vans out and brought a lot of poles from them which are the worst poles in the industry.

and this is what you get

1. rude staff
2. when their equipment breaks they don’t help and charge you mental costs to repair.


i would advice fellow windeys the equipment are cheap but with that comes poor customers service and poor quality equipment we have had to change the controls about 4 times my static system has to have the resin changed every two weeks which means I’m spending £80 every two weeks on resin - didn’t say that at the start when i brought it!!!!

Lucky we have now just brought a ionic’s system may cost more but in the long run it will save money plus won’t have to put up with them plonkers.


has anyone else had bad service from them or am i just unlucky any feedback people

just saying

Nameless Drudge got to post first.


Are you the same Michael Willis that had lots of good to say about them within the last 18 months?

http://www.cleanitup.co.uk/smf/index.php?topic=145019.msg1193211#msg1193211

http://www.cleanitup.co.uk/smf/index.php?topic=123303.msg1064978#msg1064978

http://www.cleanitup.co.uk/smf/index.php?topic=142652.msg1170074#msg1170074

Are you also the same Mike Willis that very aggressively threatened to  take legal action against anyone (including forum members) making untrue, libellous comments if they are damaging to CSWC?  

http://www.cleanitup.co.uk/smf/index.php?topic=126015.msg1091549#msg1091549

So how is it OK for you to slate Pure Freedom on here but no one is able to say anything in a similar vein about you or your business without being threatened?

As Nat has already pointed out, this doesn't sound right. If you are the only one having a problem, then maybe the problem is an internal one.

I would like to say that I don't know you at all and I have only dealt with Pure Freedom once, for resin, and on that occassion their service was excellent. One of the windies in the same village as we are uses PF for all his business requirements and he can't speak highly enough of them, their advise and service.

I do know Andrew and Dave from Impact43 though. From what I know of them, and that they have a 75% stake in your business, I think they would be very embarrassed if they read this post IMHO, especially as their Impact43 trainer on the WFP side recommends the Pure Freedom range of products and services.

[♠Winp®oClean♠]

been using this company for two years now spent a lot of money probably about £21.000  kitting my three vans out and brought a lot of poles from them which are the worst poles in the industry.

and this is what you get

1. rude staff
2. when their equipment breaks they don’t help and charge you mental costs to repair.


i would advice fellow windeys the equipment are cheap but with that comes poor customers service and poor quality equipment we have had to change the controls about 4 times my static system has to have the resin changed every two weeks which means I’m spending £80 every two weeks on resin - didn’t say that at the start when i brought it!!!!

Lucky we have now just brought a ionic’s system may cost more but in the long run it will save money plus won’t have to put up with them plonkers.


has anyone else had bad service from them or am i just unlucky any feedback people

just saying

Nameless Drudge got to post first.


Are you the same Michael Willis that had lots of good to say about them within the last 18 months?

http://www.cleanitup.co.uk/smf/index.php?topic=145019.msg1193211#msg1193211

http://www.cleanitup.co.uk/smf/index.php?topic=123303.msg1064978#msg1064978

http://www.cleanitup.co.uk/smf/index.php?topic=142652.msg1170074#msg1170074

Are you also the same Mike Willis that very aggressively threatened to  take legal action against anyone (including forum members) making untrue, libellous comments if they are damaging to CSWC?  

http://www.cleanitup.co.uk/smf/index.php?topic=126015.msg1091549#msg1091549

So how is it OK for you to slate Pure Freedom on here but no one is able to say anything in a similar vein about you or your business without being threatened?

As Nat has already pointed out, this doesn't sound right. If you are the only one having a problem, then maybe the problem is an internal one.

I would like to say that I don't know you at all and I have only dealt with Pure Freedom once, for resin, and on that occassion their service was excellent. One of the windies in the same village as we are uses PF for all his business requirements and he can't speak highly enough of them, their advise and service.

I do know Andrew and Dave from Impact43 though. For what I know of them, and that they have a 75% stake in your business, I think they would be very embarrassed if they read this post IMHO, especially as their Impact43 trainer on the WFP side recommends the Pure Freedom range of products and services.

SPRUCE- YOU ARE AN ABSOLUTE LEGEND! My thoughts exactly!

[sunshine windows]

I've used purefreedom twice on van installs over the years and cannot fault them. Equipment is 4and 5 years old and still going strong. Couple of battery replacements but that's it.

The poles aren't great once you've experienced the gardiners range but they served me well over the 3 years I used them, lasting approx 18 months each.

Customer service is excellent and always happy to give advice.

I have a suspicion there's something not quite legit about the original comments

[Dave Willis]

Installed my tank for me, couldn't fault them ............ apart from they are in GRIMBSBY!  but they can't help that.

[Steve Sed]

I have only ever had good service and products from Pure Freedom. Brilliant company to deal with. Helped me loads of times even when I am being stupid.

[Frankybadboy]

been using this company for two years now spent a lot of money probably about £21.000  kitting my three vans out and brought a lot of poles from them which are the worst poles in the industry.

and this is what you get

1. rude staff
2. when their equipment breaks they don’t help and charge you mental costs to repair.


i would advice fellow windeys the equipment are cheap but with that comes poor customers service and poor quality equipment we have had to change the controls about 4 times my static system has to have the resin changed every two weeks which means I’m spending £80 every two weeks on resin - didn’t say that at the start when i brought it!!!!

Lucky we have now just brought a ionic’s system may cost more but in the long run it will save money plus won’t have to put up with them plonkers.


has anyone else had bad service from them or am i just unlucky any feedback people

just saying

Nameless Drudge got to post first.


Are you the same Michael Willis that had lots of good to say about them within the last 18 months?

http://www.cleanitup.co.uk/smf/index.php?topic=145019.msg1193211#msg1193211

http://www.cleanitup.co.uk/smf/index.php?topic=123303.msg1064978#msg1064978

http://www.cleanitup.co.uk/smf/index.php?topic=142652.msg1170074#msg1170074

Are you also the same Mike Willis that very aggressively threatened to  take legal action against anyone (including forum members) making untrue, libellous comments if they are damaging to CSWC?  

http://www.cleanitup.co.uk/smf/index.php?topic=126015.msg1091549#msg1091549

So how is it OK for you to slate Pure Freedom on here but no one is able to say anything in a similar vein about you or your business without being threatened?

As Nat has already pointed out, this doesn't sound right. If you are the only one having a problem, then maybe the problem is an internal one.

I would like to say that I don't know you at all and I have only dealt with Pure Freedom once, for resin, and on that occassion their service was excellent. One of the windies in the same village as we are uses PF for all his business requirements and he can't speak highly enough of them, their advise and service.

I do know Andrew and Dave from Impact43 though. For what I know of them, and that they have a 75% stake in your business, I think they would be very embarrassed if they read this post IMHO, especially as their Impact43 trainer on the WFP side recommends the Pure Freedom range of products and services.

SPRUCE- YOU ARE AN ABSOLUTE LEGEND! My thoughts exactly!

you can always count on spruce to give a top reply,always great reading your post on here spruce,just wish there were a few more like you love you all baby

[landy2]

To me pure freedom are good they did my system 4 years ago always bought new gear of them , there trolley is the best on the market .