[Stephen Fox]

cool thread 

great piece of info Lee - if that top section is for occasional use only then it's not a proper 26 ft pole
and i will now think twice before buying ( at least until this issue has been made clear )

i would guess the 26 ft will be somewhere around 24 ft 2 inches unless you wish to hold dangerously on a
minimal amount and past the reccomended safety markings ( how will the warranty work here )

i shall go a check by slx 25 tomorrow....

note to facelift/wcw -  you have now joined an exclusive club - dragging your company down into the gutters
of an open forum and damaging your company image - quite frankly mr fox you should have just simply
and quicky stated the actual working length and weight of your poles.

Darran

Darran, thanks for comments but we have. I'm guessing you haven't actually seen/used a Phoenix as well?

No gutter dragging, just defending ourselves.

[Dave Willis]

So could you answer my question please?

I haven't seen a Pheonix but I could be interested in the carbon Ultra if I can get proper information.
I've used Gardiners since 2007 and currently use Xtremes so tempt me with yours please. I might give it a go.

[Lee GLS]

cool thread 

great piece of info Lee - if that top section is for occasional use only then it's not a proper 26 ft pole
and i will now think twice before buying ( at least until this issue has been made clear )

i would guess the 26 ft will be somewhere around 24 ft 2 inches unless you wish to hold dangerously on a
minimal amount and past the reccomended safety markings ( how will the warranty work here )

i shall go a check by slx 25 tomorrow....

note to facelift/wcw -  you have now joined an exclusive club - dragging your company down into the gutters
of an open forum and damaging your company image - quite frankly mr fox you should have just simply
and quicky stated the actual working length and weight of your poles.

Darran

Darran, thanks for comments but we have. I'm guessing you haven't actually seen/used a Phoenix as well?

No gutter dragging, just defending ourselves.

You didn't answer the question regarding the top section on the 26UL. Is it intended for everyday use?

[David Kent @ KentKleen]

this just gets better!
Can i have my question answered regarding the 26ft ultralite please?

 
Even if you answer with "sorry we are currently reviewing our spec's on this pole and will provide you with the revised spec's shortly"

Please
Please
Pretty Please

I can then wait for the relevant information or take another option.

[Stephen Fox]

Dont you get involved let your manager deal with it! 

Can you tell me how long to the nearest inch your 26ft ultralite is please?
Many thanks

Kent, without having one to hand you can get and extended length of around 25 1/2ft before adding neck and brush to make it the full 26ft. This is a rough guess and will confirm Monday, may produce a vid if time permits.

[David Kent @ KentKleen]

Thank you Stephen.

[Lee GLS]

cool thread 

great piece of info Lee - if that top section is for occasional use only then it's not a proper 26 ft pole
and i will now think twice before buying ( at least until this issue has been made clear )

i would guess the 26 ft will be somewhere around 24 ft 2 inches unless you wish to hold dangerously on a
minimal amount and past the reccomended safety markings ( how will the warranty work here )

i shall go a check by slx 25 tomorrow....

note to facelift/wcw -  you have now joined an exclusive club - dragging your company down into the gutters
of an open forum and damaging your company image - quite frankly mr fox you should have just simply
and quicky stated the actual working length and weight of your poles.

Darran

Darran, thanks for comments but we have. I'm guessing you haven't actually seen/used a Phoenix as well?

No gutter dragging, just defending ourselves.

You didn't answer the question regarding the top section on the 26UL. Is it intended for everyday use?

Why won't you answer this question?

Everytime somone asks a question that may put people off your pole you ignore the questions.
For example I asked the question when the pole first came out, does th gardiner gooses neck fit, there was no reply to this question, then after 3-4 days mike had to admit it didnts,

Then kentkleen just wants to know the exact lenght of the 26UL, again no answer, or a reply like I havnt got the pole to hand, you obviously know full well that it isn't 26ft, otherwise you would have answered straight away.

Then there is the question regarding the top section of the 26UL, is it only for occasional use? Again no answer, why is this?

You obviously read all the comments on here because you are constantly online, so why not just answer any question regarding your poles wether it puts people off or not, that is customer service.

Put all the facts up you like about gardiners to try and win people over, but everyone on here knows that Alex would answer any question without hesitation even if it was to the detriment of a sale.

Before you ask I have tried the pheonix pole, and was very impresses, but the way you have handled yourself on here, although you have not been rude to anyone, and am sure you are decent bloke, has put me off buying one, if you can't answer simple questions, what are you going to be like when there is a problem, just ignore it?

[Stephen Fox]

Lee, sorry for delays in replies. There are loads of threads, I think I've answered the questions somewhere.

Sorry haven't got exact length of UL26 it is under 26ft without brush head, etc around 25 1/2ft.

I will have a complete FAQ soon to post or link to the forum.

[Smudger]

Darran, thanks for comments but we have. I'm guessing you haven't actually seen/used a Phoenix as well?

No i'm stuck way over in Norfolk and have only seen the vid's and the ad's - i liked what i saw esp. the clamping system
feel free to send be a pole for a 4 week trial and i'd be happy to post an in depth review - like the one's i have done
for various brushes etc..

As others have found when promoting products on here it can be all to easy to get involved in side issues -
mainly because you love and believe in your product however this can vome across badly and damage your company
image esp. after drinking red wine 

i currently use Gardiners poles and brushes because they are the best, but more than happy to use other brands if they
are better quality or help me clean better/faster ( for a time i used Aerial brushes - as they were better than superlites -
but Alex addressed this and now his newer SL's and the extremes are top again if your pole or the elite pole is better than
gardiners then i would be in )

Darran

[wightsurf]

From what I read the ul26 is only 26 ft for occasional use.
How occasional I don't know,but did ask. The first section is a inner
Section NOT to be used at all times,so my thinking is the pole can get to
26 ft but for occasional use.

Think I got that right Mr fox

[♠Winp®oClean♠]

From what I read the ul26 is only 26 ft for occasional use.
How occasional I don't know,but did ask. The first section is a inner
Section NOT to be used at all times,so my thinking is the pole can get to
26 ft but for occasional use.

Think I got that right Mr fox

By the look of it we may never know!!

[Stephen Fox]

From what I read the ul26 is only 26 ft for occasional use.
How occasional I don't know,but did ask. The first section is a inner
Section NOT to be used at all times,so my thinking is the pole can get to
26 ft but for occasional use.

Think I got that right Mr fox

Wightsurf, that's pretty much the idea behind it. That being said, you can use the product in any way you want. In all honesty I would suggest if you need a 25+ pole day in day out got for a bigger pole to cover yourself.

[Lee GLS]

From what I read the ul26 is only 26 ft for occasional use.
How occasional I don't know,but did ask. The first section is a inner
Section NOT to be used at all times,so my thinking is the pole can get to
26 ft but for occasional use.

Think I got that right Mr fox

Wightsurf, that's pretty much the idea behind it. That being said, you can use the product in any way you want. In all honesty I would suggest if you need a 25+ pole day in day out got for a bigger pole to cover yourself.

So is it capable of being used everyday? In an earlier post you said you can, but now you said to get a bigger pole to "cover yourself".

Please give us a definite answer

[Mike #1]

Think we are getting there . Stephen just one question what is the benefit of having the small extension other than giving some extra height .

Surely this will add extra weight to the end of the pole and has this been tested say cleaning a window over a conny roof , As this were the extra weight  may affect the user i have some compact work and they all have connys to clean over and have to admit even using a heavier brush over 4 hrs  you can feel the strain .

                                                     Thanks Mike

[Stephen Fox]

From what I read the ul26 is only 26 ft for occasional use.
How occasional I don't know,but did ask. The first section is a inner
Section NOT to be used at all times,so my thinking is the pole can get to
26 ft but for occasional use.

Think I got that right Mr fox

Wightsurf, that's pretty much the idea behind it. That being said, you can use the product in any way you want. In all honesty I would suggest if you need a 25+ pole day in day out got for a bigger pole to cover yourself.

So is it capable of being used everyday? In an earlier post you said you can, but now you said to get a bigger pole to "cover yourself".

Please give us a definite answer

Yes, you can use it everyday. Being a thinner, lighter section when fully extended it will have more flex that other sections, that is why I suggest, for more frequent work at that height (day in day out) go with a longer pole. That is just my preference.

[Smudger]

Yes, you can use it everyday. Being a thinner, lighter section when fully extended it will have more flex that other sections, that is why I suggest, for more frequent work at that height (day in day out) go with a longer pole. That is just my preference.

then surely you would have been better promoting this as a 22ft + - rather than go head to head with a dedicated 25 ft
go head to with a 22ft but promote this 'secret' extention piece allowing occasional use at 26 ft ??  then have a 25/26 ft pole
that can on occasion do 29/30 ft - that would be really appealing 

Darran

[Lee GLS]

I think I have already said it, but that is why the video comparison isn't good, they should have put either the two 22ft poles side by side, or waited until they produce a dedicated 25/6 foot pole instead!

[Mike @ Facelift]

To clarify,

The video featured Phoenix 26' Ultralite against the SLX 25' initially...

The video then featured the "dedicated" Phoenix 25' against the SLX 25'

[Lee GLS]

To clarify,

The video featured Phoenix 26' Ultralite against the SLX 25' initially...

The video then featured the "dedicated" Phoenix 25' against the SLX 25'

Does the dedicated 25 still have the small top section? Or an extra base section?

[wightsurf]

Would the insert fit into any phoenix pole ?