[Stephen Fox]

We don't advertise the pole as 18ft actual length top to bottom, just as Alex's pole is are not 18 or 22ft. The are just called Phoenix 18 as when you add angle neck brush head, etc. the pole will be 18ft. This is industry practice at present, look at all of the Gardiner, etc pole specs for clarification. The current 18,22,etc are not the full lengths of these poles.

You can extend the poles further than the bands making them longer than other '18's out there as there are no positive stops on the pole and there is room for extension.

Wightsurf, if you are not completely satisfied with your pole I can arrange a pick and complete refund. We want 100% satisfaction for our customers.

Besides this, how are you finding it?

[Nameless Drudge]

Are you recommending over-extension of your poles to get them to advertised height?

[ben M]

if i have a phoenix 26ft, can i had sections to make it longer? if yes how many sections can i add? is it easy to add and remove the section?

[Stephen Fox]

Are you recommending over-extension of your poles to get them to advertised height?

There is room for play in the bands, yes. The bands are there as a guide more than anything, if you need the full length go for it. This is the beauty of not having positive stops, easier to clean and maintain also can be extends further should you need it.

[Nameless Drudge]

How much room for play can i get away with without the snap?

Don`t forget now i`m a thick window cleaner?

[ben M]

Mr Fox, could you answer my last question please? thank you

[Stephen Fox]

How much room for play can i get away with without the snap?

Don`t forget now i`m a thick window cleaner?

I think we had it over a couple inches with no issues. But obviously if you we're regularly using the pole to the max extension then common sense would dictate you need a bigger pole!

All that matters is our 18/22 will reach 22/26ft in pratice when working, the same as any other poles.

[Stephen Fox]

if i have a phoenix 26ft, can i had sections to make it longer? if yes how many sections can i add? is it easy to add and remove the section?

Sorry Ben, yes you will be able to. Currently having the bigger sizes tooled for more height so you will be able to add extra sections when you need them and go as high as you want.

[wightsurf]

My thoughts on the FG 18
Clamps good
Normal extended with brush supplied ,bit bendy.
Normal extended with gardiners super lite ,useable.
Would I extend into blue whip ,no to bendy.

I can't compare it to the clx as this would not be fare.
I would not go any higher than this  18 ft with a FG phoenix

This was bought for a worker to use but I am disappointed in length
I will keep it ,thanks for the return offer ,but in the future I will be asking firm
Questions from any supplier .

[mikeyfaerosyth]

I will never buy any facelift products ever, now I know they are a sister company to WCW.

Had no problems previously with WCW until recently when I orderd a backpack,got it on the third delivery attempt.

Was the fault of the courier, but should have been corrected by WCW on the day I placed order as I phoned to to inform them about  an email I recieved  and an address issue.

Mistakes happen (even though after phone calls the same mistake happened twice)and I can forgive that,

BUT my gripe is with the arrogant pxxxx manager (I think),did'nt get his name unfortunately.

He handled the situation badly and I will NEVER have dealings with that company again because of his bad unprofessional attidude.

Sorry for going a bit off topic, just need to vent my anger after dealing with WCW calmly and hitting a brick wall.

[Stephen Fox]

I will never buy any facelift products ever, now I know they are a sister company to WCW.

Had no problems previously with WCW until recently when I orderd a backpack,got it on the third delivery attempt.

Was the fault of the courier, but should have been corrected by WCW on the day I placed order as I phoned to to inform them about  an email I recieved  and an address issue.

Mistakes happen (even though after phone calls the same mistake happened twice)and I can forgive that,

BUT my gripe is with the arrogant pxxxx manager (I think),did'nt get his name unfortunately.

He handled the situation badly and I will NEVER have dealings with that company again because of his bad unprofessional attidude.

Sorry for going a bit off topic, just need to vent my anger after dealing with WCW calmly and hitting a brick wall.

Mikey, sorry to hear this this is the first I've heard of it. Shame you haven't a name as I could start an investigation into what went wrong, etc and deal with the culprit.

Absolutely hate to lose a customer, as you do. All I can do is apologise.

[mikeyfaerosyth]

Fair enough Stephen,

The wee lassie on phone was very polite and good at her job,just a shame the guy I spoke with regarded me with contempt,

Understandable when I'm only a thick window cleaner and he's a manager,only takes one bad experience though ,but it wont happen twice.

Thanks for your reply.

[ben M]

Fair enough Stephen,

The wee lassie on phone was very polite and good at her job,just a shame the guy I spoke with regarded me with contempt,

Understandable when I'm only a thick window cleaner and he's a manager,only takes one bad experience though ,but it wont happen twice.

Thanks for your reply.

Stephen,are you the manager of WCW???

[Stephen Fox]

No MD, but not a manager. Nice try Ben!

I don't get involved in the day to day running of the business. We have a couple of managers. I will look into this on Monday, no worries there.

[David Kent @ KentKleen]

Dont you get involved let your manager deal with it! 

Can you tell me how long to the nearest inch your 26ft ultralite is please?
Many thanks

[ben M]

No MD, but not a manager. Nice try Ben!

I don't get involved in the day to day running of the business. We have a couple of managers. I will look into this on Monday, no worries there.

[ben M]

I will never buy any facelift products ever, now I know they are a sister company to WCW.

Had no problems previously with WCW until recently when I orderd a backpack,got it on the third delivery attempt.

Was the fault of the courier, but should have been corrected by WCW on the day I placed order as I phoned to to inform them about  an email I recieved  and an address issue.

Mistakes happen (even though after phone calls the same mistake happened twice)and I can forgive that,

BUT my gripe is with the arrogant pxxxx manager (I think),did'nt get his name unfortunately.

He handled the situation badly and I will NEVER have dealings with that company again because of his bad unprofessional attidude.

Sorry for going a bit off topic, just need to vent my anger after dealing with WCW calmly and hitting a brick wall.

If you are not happy about WCW, you should send a e-mail to the MD, no need to complain on this forum! And phoenix facelift is not WCW!

[Dave Willis]

sorry to butt in, as i understand it the carbon poles have an extendable top section for occasional use only? Have i got this right? Is it also included in the overall length of the pole?
Is the ultra-light high modulus like Gardiners Xtreme pole?

[Mike #1]

Fibreglass poles are rubbish dont know why anybody makes them anymore .

Defo intrested in the phoenix carbon after viewing videos will look to buy one next.year .

And regarding pole length if they all fall short how come no body has noticed until now . and how come total reach is always 4ft longer than pole are we all hobbits , well I might be at 5ft . Mike.

[Smudger]

cool thread 

great piece of info Lee - if that top section is for occasional use only then it's not a proper 26 ft pole
and i will now think twice before buying ( at least until this issue has been made clear )

i would guess the 26 ft will be somewhere around 24 ft 2 inches unless you wish to hold dangerously on a
minimal amount and past the reccomended safety markings ( how will the warranty work here )

i shall go a check by slx 25 tomorrow....

note to facelift/wcw -  you have now joined an exclusive club - dragging your company down into the gutters
of an open forum and damaging your company image - quite frankly mr fox you should have just simply
and quicky stated the actual working length and weight of your poles.

Darran