So, what is being learned from this experience?
Should you re- consider the ' professional ' approach, when quoting, or save time and frustration, by simply;- turning up on time
looking tidy, rather than trying to look like a ' business man '
measuring accurately and noting stains etc
giving a quote before leaving the premises
When a facilities manager, or business owner wants a service carried out, they will always consider, cost to be a major factor.
What many small c/c's do, is tend to treat such jobs as a bonus rather than an opportunity to saise their profile.
If you consider the return on all work, equally, obviously allowing for extra machine cleaning, special purchases, etc, your pricing migh bocome more attractive to prospective clients.
Best wishes
rob m