You must train them when you take them on.
Southern softy, down south, full of verbal persuades custy and keeps them.
Northern "say nowt, talkin's fer gurls" numpty down south, gets problems.
Southern softy, oop north now has too much verbal and gets problems.
Northern numpty, oop north - no problems.
Exception to the rule - Tosh - who beggars belief as he is verbal like a southern softy but sounds like Jimmy Nail.
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thats the thing i find my self having to explain cleaning to people,.. down here its like this
cust>>but i dont think they need doing that often
me>>"well you see madam dirt tends to show after about 4 months, so when we come in 8 weeks its more of a keep it clean or dirt prevention service rather then a cleaning service you never see them looking at this state and thats why its cheaper,"
up north , "ya wat? dirt prevention service can you just clean my windows mate? !! and non of this 2 montnly crap i want you here every 4 weeks".. lol
in fact the word maintenance clean if i said that up north they wouldnt understand what i mean.
down here thats my main word..
lol
you see what i mean , i just found it alot easyer i dont know maybe im just having a bad week, what set it off was a leaflet call customer (so strong lead) the clean was £25 2 montnly. i doubled it for £50 then offered her a regular clean of the front for £10 so first clean £50 2nd clean £10 and still aint biting.... needs to talk to husband,it anoyed the hell out of me i actually went home soon after,
i dont understand it its been 3 years and still i dont understand why some people here are so hardend up to a reasonable price and cleaning frequency 2 montnly £10 get your backs cleaned when you need em....but no would happily pay alot more for a one off, i end up spending longer and doing a couple of inernal windows as a freebie too and a one off is all it is ;....it was worse before i used to do single values but i soon learned the hard way still thou..
i would never have got £50 for a first clean up north maybe that house would be £12-£15 but it would be monthly and it would pretty much be for life...which is better.
i think the only reason why the price is higher here is because the customers dont have the mentality as they do up north, i used to be stuck in a street all day, if i hit an area without a window cleaner i would pick up the entire street down here its nothing like that
down here its just one off crazy and you gota work bloody hard to keep them regular a little bit of charm ,reasonable prices and 2-3 montnly or forget it!
oh and make sure you charge em more on the first otherwise its goodbye