Hey all
So I have just called her and explained I couldn't discuss at length yesterday because I was in the middle of something. I explained that the price I had originally quoted was on the basis of a regular clean of 8 weekly and that if she had told me that it was to be an infrequent clean I would have increased the cost to reflect that.
She admitted that she was at fault and that she had changed her mind and, without being prompted, asked if she now owed me some money for the original clean; I confirmed she did really but that I would add it to the cost of the next clean in December (if she hasn't moved that is!!
). I told her that I had called to clear the air and explain that the clean in December would attract a premium and she said that was fine.
As an aside, she also said in passing: "I really can't believe why anyone round here would have their windows cleaned every four or eight weeks - it's not like we're in a middle class area is it!" I think she is just a dirty cow as she admitted she hasn't cleaned the inside of her windows since she moved in 6 years ago so no wonder she doesn't want the outside cleaned every 8 weeks.
Definitely one to put down to experience.
I normally do charge more on first cleans for exactly this reason - can't think why I didn't on this occasion - I do play it by ear on some. Oh well, live and learn!
Thanks for the advice all
Cheers, Tom