My point was, since all my work comes from word of mouth, the potential customer already knows that I charge a higher rate . They are willing to pay that bit extra for a quality ,reliable and trustworthy service . Had one the other week, customer asks for quote, do you have a cleaner I ask, I did have but I scattered them as I caught them sunbathing in my back garden using my sun loungers she says, walked round property and says £9 , this includes frames and doors, fine she says , the previous cleaners( who she scattered ) charged me £6 she informed me .