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TomCrowther

  • Posts: 1965
one off clean enquiries
« on: May 28, 2012, 06:20:23 pm »
I had four enquiries re one off cleans today. Three on the phone and one walking past as I was working. I normally get one every blue moon? Anyway, I qualify them by asking why the one off and depending on the answer I will do them if I have time. Rejected all four today as they were all just dirty people, with dirty houses who fancied clean windows for a change :) Felt good too!

mikecam

Re: one off clean enquiries
« Reply #1 on: May 28, 2012, 06:26:13 pm »
I had four enquiries re one off cleans today. Three on the phone and one walking past as I was working. I normally get one every blue moon? Anyway, I qualify them by asking why the one off and depending on the answer I will do them if I have time. Rejected all four today as they were all just dirty people, with dirty houses who fancied clean windows for a change :) Felt good too!

Hi mate, you sound a bit mad to me. I'd of just done them, asked £25 a pop. But if knocking back work makes you happy who am i to argue !!!

TomCrowther

  • Posts: 1965
Re: one off clean enquiries
« Reply #2 on: May 28, 2012, 06:35:57 pm »
Just busy with regular customers and patio/driveways at the weekend  ;) I do squeeze them in if I can but not if they don't have what I think is a good reason for not having a regular service. Good reasons include, "husband used to do them but he's died and the house is going on the market"

H S and Son

Re: one off clean enquiries
« Reply #3 on: May 28, 2012, 07:51:44 pm »
I got a one-off call today. I asked her how many windows she had, I know the property already as I do next door. There are thriteen windows, I told her £30.00. £30.00 for 20 minutes is as good as it's likely to get. I wouldn't refuse them myself, I love one-off top-draw hourly rates.

Erithwc

Re: one off clean enquiries
« Reply #4 on: May 28, 2012, 07:55:29 pm »
i would love two have another van on the road doing just one off window cleaning and other one off jobs just charge top prices  ;D ;D

Paul

Cliff perkins

  • Posts: 1257
Re: one off clean enquiries
« Reply #5 on: May 28, 2012, 07:59:20 pm »
I never charge over the odds for 1 offs that way i get them again.but even i tuned 1 away today i was just to busy i did 11 1/2 hours today and thats to many hours for me lol.
But on a plus side i smashed the amount i earnt in 1 day by £100 so im now having a well deserved beer  ;D
Www.1stglasswindowcleaning.co.uk

mikecam

Re: one off clean enquiries
« Reply #6 on: May 28, 2012, 10:26:23 pm »
I never charge over the odds for 1 offs that way i get them again.
Quote of the year that !!  I've loads of one offs that i do cheap but they're not one offs, oh hang on.........

Ian101

  • Posts: 7887
Re: one off clean enquiries
« Reply #7 on: May 28, 2012, 10:29:09 pm »
I used to turn down one offs but now price em accordingly ... however I dont get too many of em  :D

steve rix

  • Posts: 816
Re: one off clean enquiries
« Reply #8 on: May 28, 2012, 11:50:14 pm »
We do loads of one offs for local estate agents. Always leave a flyer for the next tennants, 50% will carry on with a monthly clean

Ian101

  • Posts: 7887
Re: one off clean enquiries
« Reply #9 on: May 28, 2012, 11:54:29 pm »
We do loads of one offs for local estate agents. Always leave a flyer for the next tennants, 50% will carry on with a monthly clean

good idea !

Window Washers

  • Posts: 9036
Re: one off clean enquiries
« Reply #10 on: May 29, 2012, 12:12:10 am »
We do loads of one offs for local estate agents. Always leave a flyer for the next tennants, 50% will carry on with a monthly clean
Same here we get quite a few we explain are charges and often get them as a regular customer, one off a ball ache but the contact is there, have loads of people call me year after year just another customer just not as regular
If your not willing to learn, No one can help you, If you are determined to learn, No one can stop you ;)

Tom White

Re: one off clean enquiries
« Reply #11 on: May 29, 2012, 12:45:25 am »
I had four enquiries re one off cleans today. Three on the phone and one walking past as I was working. I normally get one every blue moon? Anyway, I qualify them by asking why the one off and depending on the answer I will do them if I have time. Rejected all four today as they were all just dirty people, with dirty houses who fancied clean windows for a change :) Felt good too!

I had a posh lady today, from a posh area, phone me wanting a clean, and when I mentioned I only 'take on regular customers' she kinda agreed with a 'we'll chat about it when you come to quote', and again I stressed that I do have terms and conditions and don't do 'one offs' and went onto bore her with the reasons why.

She phoned later in the day cancelling the quote.

Fair enough, but I suspect she would've been a 'not this time please' type customer.

bobby p

Re: one off clean enquiries
« Reply #12 on: May 29, 2012, 03:32:40 am »


in the long run  its best to shake your head  when on the street  to anybody whose body language says they are a "1 time only Tony "

Ian101

  • Posts: 7887
Re: one off clean enquiries
« Reply #13 on: May 29, 2012, 08:27:41 am »
I had four enquiries re one off cleans today. Three on the phone and one walking past as I was working. I normally get one every blue moon? Anyway, I qualify them by asking why the one off and depending on the answer I will do them if I have time. Rejected all four today as they were all just dirty people, with dirty houses who fancied clean windows for a change :) Felt good too!

I had a posh lady today, from a posh area, phone me wanting a clean, and when I mentioned I only 'take on regular customers' she kinda agreed with a 'we'll chat about it when you come to quote', and again I stressed that I do have terms and conditions and don't do 'one offs' and went onto bore her with the reasons why.

She phoned later in the day cancelling the quote.

Fair enough, but I suspect she would've been a 'not this time please' type customer.

didnt know they did posh in Geordie land  ;)

Tom White

Re: one off clean enquiries
« Reply #14 on: May 29, 2012, 09:02:09 am »
didnt know they did posh in Geordie land  ;)

They don't, but I live in South East Wales (well nearly anyway; just over the border).

brianbarber

  • Posts: 995
Re: one off clean enquiries
« Reply #15 on: May 29, 2012, 07:13:38 pm »
Quoted 4 one offs this week

Just charge double , some I get someone don't, but suits me.

Also, when new custy calls, first question I ask,  is it a one off or regular clean youre looking for ?
Sorts out most SM
(serial messers)

Anyway, that's it!

Mr B
If in doubt.....Leave it out !!

bobplum

  • Posts: 5602
Re: one off clean enquiries
« Reply #16 on: May 29, 2012, 07:55:05 pm »
Quoted 4 one offs this week

Just charge double , some I get someone don't, but suits me.

Also, when new custy calls, first question I ask,  is it a one off or regular clean youre looking for ?
Sorts out most SM
(serial messers)

Anyway, that's it!

Mr B


its a problem thou is it not,if you say i only do regulars that will be £10 a month,she says ok after two cleans packs you in
i suppose the best way is to charge double and then hope it stays as a regular customer

Steve Sed

Re: one off clean enquiries
« Reply #17 on: May 29, 2012, 08:10:27 pm »
Got one today. Two bed terraced tenant moving out. £30. i love them.

Dave Anderson

  • Posts: 787
Re: one off clean enquiries
« Reply #18 on: May 29, 2012, 08:23:18 pm »
I have had a few ask for one-offs and I will do them but I charge my double rate for them....it's work, it's money and if they agree I book them in when I have spare time.

Dave.
The more I know the less I know I know ...

brianbarber

  • Posts: 995
Re: one off clean enquiries
« Reply #19 on: May 29, 2012, 08:41:02 pm »
If you can charge double for a one off and they become regular, happy days,
I also,subject to my gut feeling quote extra for first clean, my theory is if they serious they will pay extra for first clean, plus if they cancel after I don't care because I've got my extra money for that first clean!

Mr B
If in doubt.....Leave it out !!