Its not the quality of the window cleaning that's the problem, its the quality of the spec.
We clean for one high st chain who have the external windows cleaned fortnightly but the internal windows cleaned every 6 months.
The windows look disgusting, to the untrained eye they look as though the haven't been cleaned at all.
These high street chains need to learn that the cheapest option isn't always the best.
I'm also involved in another window cleaning project away from the retail side where we have come 2nd on the price on the overall tender but come 1st overall when everything was taken into consideration. Effectively the cheapest option hasn't come out on top this time as the client has wisened up that if they want a quality service then they will have to pay that little bit more than the cheapest price.
Their choice has landed us with a nice secure 3 year contract on a very nice site.
I can see a lot of window cleaning work going back to this once the recession lifts.
Dean.