I lost three customers yesterday. Various reasons given. Cutting back, waking the baby up when I'm collecting (not at an unreasonable time I hasten to ad), and one blamed WFP for condensation between her d/galzing. Every year for the past three years we get a couple of guys comming round undercutting the regular w/cleaners by half in the spring. They've just done their leafleting so I suspect that may have something to do with it. However, more often than not they do a bad job in one way or another and I end up with gaining some of my old custies back. That wouldn't happen if we abused them.