[AuRavelling79]

Here is a letter I have just received from a long time regular custy:-   

Dear [Gold]

Re: Window Cleaning on Wednesday 4th April 2012

I have enclosed a cheque for the outstanding balance of £11.

However, I am writing to complain regarding the fact that when you cleaned my windows on 4th April, you inadvertantly tread (sic) on the shrubs in the front garden, and in doing so, snapped quite a few branches off (lavender shrub). I was upset about this, as they are costly to replace.

I appreciate that in order to reach the front windows you must tread between the shrubs, however I would request that in the future you kindly take more care not to stand on them.

If you are unable to manage this, please let me know, and I will arrange an alternative window cleaner.

Yours faithfully,




Ms Custy

--------

Ho hum!

[bad trippy]

Gold i think you need to go for a dump mate

[David Kent @ KentKleen]

buy her a new shrub simples!

[AuRavelling79]

Gold i think you need to go for a dump mate

As you know that is my default setting tripster!   But I'm trying to be less trigger happy; although I am tempted to give her a flea in her ear about how when I trod in her cat poo I didn't send her a stroppy little letter! I'll let this one slide.

In all honesty the letter is fair enough - it's the little barb in the last line that irritates.

Ne'er mind I have just picked up a £22 (yes really) from a pleasant chap and his lovely wife next door to one of my outlying jobbies so that makes it worth while.

[bad trippy]

in all seriousness, the letter was indeed fair enough,up to the point of the last line.
And for that reason i would be out

[stuart mc]

I very rarely get that in writing but verbally a few time, you know the remark we may need to find someone else, or there was a chap round knocking doors last week left his card If I am in the wrong I say no problem I will be round tomorrow to sort it out, other wise it is give him a phone then, I doubt he will put up with your nonsense, then they either backtrack or you lose them, either way I am happy, not that it happens much, once a year at most.

but in this case you trampled her plant just say sorry and crack on, unless it is impossible to access without ploughing through her plants, if that is the case my reply would be getting wrote right now. 

[keyser soze]

letter was ok i thought. she obviously upset and she was making a point of if you aren.t careful she would find someone who will be . carry on. don't take it personnally

[GDwindowcleaning]

letter was ok i thought. she obviously upset and she was making a point of if you aren.t careful she would find someone who will be . carry on. don't take it personnally

Well put, if the boot was on the other foot and you were not happy with someones service wouldnt you say to them you would change if not sorted? Dont know circumstances of the plant but obviously never been an issue before...

[Ian101]

Last year I beheaded about 20 tulips with my hose as was pulling it down side of house thru the flower bed.

Done the decent thing and put them in the brown bin ..... at next house around corner 

[AuRavelling79]

Last year I beheaded about 20 tulips with my hose as was pulling it down side of house thru the flower bed.

Done the decent thing and put them in the brown bin ..... at next house around corner 

 

[colin purewater]

Last year I beheaded about 20 tulips with my hose as was pulling it down side of house thru the flower bed.

Done the decent thing and put them in the brown bin ..... at next house around corner 

Ian you sound like you break a good few thing! Full marks for doing the right thing tho 

[ben M]

in all seriousness, the letter was indeed fair enough,up to the point of the last line.
And for that reason i would be out

me too!

[Tomboler]

Here is a letter I have just received from a long time regular custy:-   

Dear [Gold]

I appreciate that in order to reach the front windows you must tread between the shrubs, however I would request that in the future you kindly take more care not to stand on them.

If you are unable to manage this, please let me know, and I will arrange an alternative window cleaner.

Yours faithfully,




Ms Custy

--------

Ho hum!

a bit sarky at the end, I don't think I'd dump her for that though. People say all sorts of silly stuff, thats just what people do. Perhaps request that she keeps her bush neatly trimmed to keep access open!

[Justen Uff]

I would thank her for the letter, and tell her I appreciate it cos I don't get many letters these days

[Paul Coleman]

Here is a letter I have just received from a long time regular custy:-   

Dear [Gold]

Re: Window Cleaning on Wednesday 4th April 2012

I have enclosed a cheque for the outstanding balance of £11.

However, I am writing to complain regarding the fact that when you cleaned my windows on 4th April, you inadvertantly tread (sic) on the shrubs in the front garden, and in doing so, snapped quite a few branches off (lavender shrub). I was upset about this, as they are costly to replace.

I appreciate that in order to reach the front windows you must tread between the shrubs, however I would request that in the future you kindly take more care not to stand on them.

If you are unable to manage this, please let me know, and I will arrange an alternative window cleaner.

Yours faithfully,




Ms Custy

--------

Ho hum!

You wimp Gold.  You should go for breaking a few really expensive flower pots.  If you're going to mess up, do it properly.  None of these half measures 

[Steve Sed]

Dump. You know it makes sense.

[richard jagger]

 the next time make a good job of it,take the resolve around and kill the lavender properly.  I often have problems as when looking up at the glass I cannot what's on the ground.

[Ian101]

Last year I beheaded about 20 tulips with my hose as was pulling it down side of house thru the flower bed.

Done the decent thing and put them in the brown bin ..... at next house around corner 

Ian you sound like you break a good few thing! Full marks for doing the right thing tho 

lamposts are my speciality 

[daniel worgan]

It's not unreasonable really for the customer to expect you to take care when cleaning,she is only pointing out what she wishes you to do.She,like many others (including myself) may have spent a huge amount of time and money on nurturing their garden and maybe get a little upset when things get damaged,accidentally or not.
Just apologise and let it be an end to it,especially as she is a long term customer.   

[AuRavelling79]

Rawhide! Naughty step now!