Went to clean a carpet for a customer and customer said "have you much experience at cleaning axminster carpets?" I thought , "that´s a funny question to ask as the carpet is not Axminster" I told the customer that I have nearly 20 years at cleaning carpets both in domestic and commercial properties however, your carpet is not an Axminster. They were adiment that it was, and had paid nearly 5000 quid for it. I explained how an Axminster carpet is manufactuared and did a fibre test to show the carpet they had purchased was a cheap polyprop. They were furious and even still had the reciept and guess what? Yep you guessed it... it said Axminster on it. Anyway... I did the clean and advised the customer to take it up with the supplier.