[Klean07]

Had a custie text me yesterday saying that she was disappointed with finish of her windows. I cleaned them on Tuesday along with her two next door neighbours who haven't complained. Therefore my question is how long is a reasonable time for a custie to leave it before complaining?
I'm going back to redo them but deep down I don't think it was wfp that caused it. More likley the weather!!

[ben M]

2 mn! 

[Richard iSparkle]

Had a custie text me yesterday saying that she was disappointed with finish of her windows. I cleaned them on Tuesday along with her two next door neighbours who haven't complained. Therefore my question is how long is a reasonable time for a custie to leave it before complaining?
I'm going back to redo them but deep down I don't think it was wfp that caused it. More likley the weather!!

we'd just trust them and go back. even if it was a couple of weeks after.  it doesn't happen much so just be thankful she's let you know at all, rather than just cancelled.

if it was happening with the same client regularly then its a different matter

[wpclean]

If a customer is not happy with the clean,  it is good business sense to go back and redo the job.

Time difference is not an issue.

[dazmond]

check the windows when you go back and get her to point out which windows shes not happy with.invariably ive found out that its on the inside or the seals blown on the offending window.

if its spotting find out where its coming from then you can adjust your technique next time or trad that particular window.

[AS Window Cleaning]

I'd agree with all of the above. first see what the marks are....tho I've gone back before and 'the rain must have washed it off'!

if it happens regularly and customer taking the pee might consider dropping, but give benefit of doubt. I'd have thought should get in touch within 24 hours ideally.

[Llaaww]

They have to complain before they pay, or not at all

[Klean07]

Good advice thanks. Though as a footnote I'll just say that on the day I did her windows I also took my car to the local car wash. However the very next morning there were all spots over the glass it looked awefull. Though we did have some rain overnight. So I was thinking maybe the same may have happened here.

[KS Cleaning]

Good advice thanks. Though as a footnote I'll just say that on the day I did her windows I also took my car to the local car wash. However the very next morning there were all spots over the glass it looked awefull. Though we did have some rain overnight. So I was thinking maybe the same may have happened here.

You would expect spots on the glass from a car wash because they don't use pure,n a wouldn't mention the rain causing it,if you turn up to clean her windows the next time and it's rainin,she will not be pleased.

[colley614]

Good advice thanks. Though as a footnote I'll just say that on the day I did her windows I also took my car to the local car wash. However the very next morning there were all spots over the glass it looked awefull. Though we did have some rain overnight. So I was thinking maybe the same may have happened here.

You would expect spots on the glass from a car wash because they don't use pure,n a wouldn't mention the rain causing it,if you turn up to clean her windows the next time and it's rainin,she will not be pleased.

I would just go have a look and put them right if there is anything wrong. If there's nothing wrong just do them, bite your lip and we can all have a good whing about her on her without her knowing 

[bobplum]

DUMP ,someone had to say it

[Frankybadboy]

DUMP ,someone had to say it

and ive just picked up 2 new ones.

[Crystal-clear]

If a customer is not happy with the clean,  it is good business sense to go back and redo the job.

Time difference is not an issue.

yep ,

but i would get her to point to the areas which are effected and tell her you will correct any reasonable issues for example a tiny bead is within reason but a long one will need to be re cleaned re flushed and if it still doesn't improve clean the glass without touching the top pvc rubber,

i would explain that pure water cant leave marks and that next time you will correct its only down to what's around the window really and window rubbers.

[Klean07]

Cheers for replies. I'm going back there today so I'll be able to see what situation is etc.