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Jackal

  • Posts: 1088
Old customer asking me back, what would you have done?
« on: February 14, 2012, 08:27:41 pm »
was cleaning today on some of my compact work when an old custy saw me and asked can i add him to my round,i instantly responded sorry iv got to many houses now,he just said ok no probs,

the reason is when i brought this round 2 years ago he cancelled after about 6 months saying he was having some work done in the back garden and would ask me back in a couple of months,now a year and half later he's asked me to clean again,a neighbour said he has had work done last summer but not like a big refurb still looks same to me really,

i just think he didnt want keep paying so thought once a messer always a messer,

what would you have done????????

Dean Taberner

  • Posts: 4164
Re: what would you have done?
« Reply #1 on: February 14, 2012, 08:30:14 pm »
Idve had him back and took his money mate :-)

Dean.
Operations manager at J.V Price Ltd

http://www.thepricegroup.co.uk

Gav Camm lammy 283

  • Posts: 7520
Re: what would you have done?
« Reply #2 on: February 14, 2012, 08:33:33 pm »
me too tight as ducks arses
in stoke  ;) ;) ;D ;D
LET YOUR PANES BE MY PLEASURE

"If CALSBERG did WINDOW CLEANING
 it would be C.C.C  Probably the best WINDOW CLEANERS IN THE WORLD ..........."

steven ainger

  • Posts: 1953
Re: what would you have done?
« Reply #3 on: February 14, 2012, 08:35:01 pm »
Charge double for initial clean,
Then if they cancel again you havnt lost out

paul kitchiner

  • Posts: 103
Re: what would you have done?
« Reply #4 on: February 14, 2012, 08:36:45 pm »
I'd have him back. Just tell him it's gone up in price and you now like to be paid there and then and can you leave it out. If you go there and he ain't left it out forget him. Simple.

Frankybadboy

  • Posts: 9022
Re: what would you have done?
« Reply #5 on: February 14, 2012, 08:37:33 pm »
phone big john he do it :P

Dean Taberner

  • Posts: 4164
Re: what would you have done?
« Reply #6 on: February 14, 2012, 08:40:19 pm »
I was going to ask if you fancied a beer with us last night frank,

Are you still off it?
Operations manager at J.V Price Ltd

http://www.thepricegroup.co.uk

Re: what would you have done?
« Reply #7 on: February 14, 2012, 08:47:21 pm »
Charge double for initial clean,
Then if they cancel again you havnt lost out

Ditto.  He hasn't messed you around really, i would take him back, but charge extra for first clean, and increase price for regular too.  However, if he cancelled you again for some reason, then id dump....and, of course, replace with 2  ;D

Frankybadboy

  • Posts: 9022
Re: what would you have done?
« Reply #8 on: February 14, 2012, 08:47:49 pm »
to bloody late now aint it,youre home,i would have brought you a beer mate,and yes still not a drop pass my lips,gone way pass that

Jackal

  • Posts: 1088
Re: what would you have done?
« Reply #9 on: February 14, 2012, 09:04:58 pm »
i think i was a little bitter over the fact that he said il ask you again in couple months then its been 18 months and obviously wants them doing cuz they filthy it was a £6.50 job and would of wanted £8 now but still think after few months he would be-grudge paying me the £8,

 just thought id get some input on this,cheers

Dean Taberner

  • Posts: 4164
Re: what would you have done?
« Reply #10 on: February 14, 2012, 09:23:53 pm »
to bloody late now aint it,youre home,i would have brought you a beer mate,and yes still not a drop pass my lips,gone way pass that

Thanks mate :-)

I can understand why you jacked, out of the few places that we went I think the average was about 3.40 a pint.

Wetherspoons did have guinness at 1.99 a pint which is cheap as chips.
Operations manager at J.V Price Ltd

http://www.thepricegroup.co.uk

Gav Camm lammy 283

  • Posts: 7520
Re: what would you have done?
« Reply #11 on: February 14, 2012, 09:37:06 pm »
did john av a beer wiv u  ;)
LET YOUR PANES BE MY PLEASURE

"If CALSBERG did WINDOW CLEANING
 it would be C.C.C  Probably the best WINDOW CLEANERS IN THE WORLD ..........."

Frankybadboy

  • Posts: 9022
Re: what would you have done?
« Reply #12 on: February 14, 2012, 09:44:18 pm »
did john av a beer wiv u  ;)
gav hes to tight why you think hes got a yatch and a new merc

Dean Taberner

  • Posts: 4164
Re: what would you have done?
« Reply #13 on: February 14, 2012, 10:02:27 pm »
Gav. John has jacked the booze like myself and Frank.

I was considering a glass of vino tonight but frank inspired me and I've had a night on the tesco mountain spring water. To be honest I feel better for it too.
Operations manager at J.V Price Ltd

http://www.thepricegroup.co.uk

Gav Camm lammy 283

  • Posts: 7520
Re: what would you have done?
« Reply #14 on: February 14, 2012, 10:15:45 pm »
iv ad alf a crate m8
iv ad the day fr hell
as you no  :( :( :(
LET YOUR PANES BE MY PLEASURE

"If CALSBERG did WINDOW CLEANING
 it would be C.C.C  Probably the best WINDOW CLEANERS IN THE WORLD ..........."

Dean Taberner

  • Posts: 4164
Re: what would you have done?
« Reply #15 on: February 14, 2012, 10:25:07 pm »
iv ad alf a crate m8
iv ad the day fr hell
as you no  :( :( :(

Window cleaning can be very distressing at times Gav.
Operations manager at J.V Price Ltd

http://www.thepricegroup.co.uk

Gav Camm lammy 283

  • Posts: 7520
Re: what would you have done?
« Reply #16 on: February 14, 2012, 10:27:36 pm »
came close to packing in
today m8  ; :o :o
LET YOUR PANES BE MY PLEASURE

"If CALSBERG did WINDOW CLEANING
 it would be C.C.C  Probably the best WINDOW CLEANERS IN THE WORLD ..........."

Tom White

Re: what would you have done?
« Reply #17 on: February 14, 2012, 10:45:58 pm »
What happened, Gav?  Wanna tell Uncle Toshy about it?

Roy Cauldery

  • Posts: 497
Re: what would you have done?
« Reply #18 on: February 15, 2012, 04:51:10 pm »
we succeed because others can't or won't

Scrimble

  • Posts: 2047
Re: Old customer asking me back, what would you have done?
« Reply #19 on: February 15, 2012, 06:17:46 pm »
i took a custy back once but the price went up from 12 to £20, only lasted about 3 more cleans and they messed me about again so dropped them