[craignozza]

Hi guys cleaned this carpet this morning after finishing these marks appeared well not sure how or why but have never seen them before any help would be appreciated cheers craig

[Ricky M]

what under the carpet ?
is the underlay ok ?
check the back of the carpet too.

[craignozza]

Hi ricky not sure what condition the underlay is in or whats under the carpet will wait for it to dry fully then check on further ivestigation 

[Jim_77]

The photos probably don't show the problem very well... I presume it's the pink-ish colour you mean?

If it's actually that colour, could be a pH issue?  (unlikely)

Also has the appearance that maybe if using a 4 jet wand the middle two are blocked.  Check them!

Could be disintegrating underlay been sucked up, or even dust/crap from under the floorboards been sucked up. In either case the only real way to sort it would be to lift the carpet, put some polythene sheeting between carpet & underlay and re-clean.

Also has the appearance of UV damage from the photos but you normally wouldn't get it come up any worse from cleaning, it should have been like that already.  The only possibility with that - and this has happened to me - is that there is more than one colour of fibre used in the yarn.  UV can degrade the same fibre at different rates according to the dye used to colour it.

I've cleaned a carpet that was a mixture of red and blue - the red fibres literally were all breaking up and getting extracted whereas the blue stayed firm.  This gave an overall impression when you stood back that the affected areas were much darker.  Looked like they were still dirty but obviously that wasn't the case.

[Seymour Sunshine]

The lines look parallel to my eyes and I think I can see similar banding in the "before" photo. Are they aligned with the floorboards? Could that be a part of the problem?

[Mark Lane-Matthews]

It looks like jute bleeding from the carpet backing or an alkaline issue .
                  Mark

[Simon Gerrard]

If it was jute browning or an alkaline issue it would be a lot more uniform than that.
What has the customer said?

Simon

[craignozza]

Ive told the guy to wait till it fully drys out and call me back if they are still there and i will go back and try to investigate further 

[Colin Day]

What chemicals/method did you use...?

[craignozza]

hwe with powerburst prespray  acid rinse in tank

[Colin Day]

I reckon the underlay's had it like Jim said.... I've seen this on a job on a stair carpet once....

[craignozza]

Hi colin think that too as the carpet was a bit of an old dog and looked like it had been down years so im assuming the underlay has too 

[Simon Gerrard]

It is hard to see how this could be an underlay issue and if it was it would be more uniform, perhaps worse in the traffic lanes, but even so would have a uniform look to it, wheras it looks patchy in the picture.
Was the carpet VERY dirty? If so this issue could have been hidden by the soil build up and once removed becomes apparent.


Simon

[Doug Holloway]

Hi

Did you try rubbing with a towell to see if the marks were dirt or more permanent staining, if the latter then very unlikely they can be removed.

Cheers

Doug

[Mark Lawrence]

Well, its by the settee I think its either tea or coffee - that has been exposed after removing soil. Either that or it could be a pet problem, again exposed after cleaning.

Not sure what you mean Jim about a pink haze? Looks like brownish marks to me.

Mark

[Mike Halliday]

un-grip the carpet and look at the back of the carpet i bet you see a spill pattern, the left hand side looks like liquid stains,  i bet the back of the carpet show extensive existing stains.

I think its a table not a settee as the feet are too small

[Paul Moss]

Ok Craig, this is how to solve this. It has occured after cleaning, so its either a ph issue or a wick back ( or combo of both)
 Go back and take the carpet up, this is quite easy as the bulk of the marks are near the wall. Look underneath the carpet this mate will give you the answer (  past spill,underlay,filtration).
 Then you can solve  the problem. I think  i know the answer before you go but would like you to do the before mentioned first. Call or email me for solution.

[craignozza]

Hey guys thats not a sofa thats the door  just my crap camera work  also Thanks paul i will call you after ive investigated 

[Paul Moss]

You hear the c rap every now and again that because you cleaned it and the problem has arrisen its now your fault or you now own the carpet.

If you are a pro and clean it correctly then its not your fault especially if the customer has not warned you of any issues. If you where to blamne because of you poor cleaning then the WHOLE  of the carpet would be brown.

Learn to Qualify
Solve
Rectify (as far as poss)
Charge accordingly

[Simon Gerrard]

The problem is the customer is right in saying, 'it wasn't like that before,' and that makes it very difficult to defend, espcially if you haven't spotted a potential problem and brought it to the attention of the customer before starting, so it looks likes you have done something wrong. If you had done something wrong the whole carpet would be affected. Tough situation to be in.

Simon