[Colin Day]

Phil,

Shaun will sort you out.

I've had my DF system for nine years and never had a problem with Berber. Like the others, I'm wondering if it is a pre existing condition.

The bedroom would have much less foot traffic than the downstairs rooms so would show less wear and tear anyway.

With ours, it was the carpet that wasn't fit for purpose.

[Jim_77]

I think this is a very good example of why one sole cleaning system cannot cover all likely scenarios in carpet cleaning.

I wouldn't go near a carpet like that with a bonnet pad, especially with the speed of a dry fusion machine.

[jim mca]

shaun bradbury

Really good to see you coming on the forum and helping fill with his problem

phil

As clinton says are you sure it was not like that before you cleaned seen quite a few like that before Ive started
will need to take more pics before I start just in case  

Jim

[Phil @ Extreme Clean]

Hi Phil,

Don't panic. Arrangements are being made for me to inspect the carpet and we can take it from there. In 3 years you have never had a problem with this type or indeed any other type of carpet, so we need to inspect the carpet and then review your cleaning procedure.

Give me a call if you want to discuss further.

Kind regards,

Shaun Bradbury
Dry Fusion UK

thanks Shaun i haven't done anything different presprayed, dipped pad and didnt even stay on the carpet to long so it wasn't to dry. I'l speak to you next week on the job mate and thankyou Shaun i appreciate your assistance.
Cheers Phil
Extreme Clean
Carpet's to DRY For!!!

[Phil @ Extreme Clean]

Looks like it has been cleaned with something quite agressive, did you use something to agitate it with before bonnetting it?

Simon

Just prespray with activator no agitation then dipped dry fusion pad in activator rung out and cleaned as normal nothing aggressive i do have a sebo duo but didnt use on this cause of the tight pile.

[Len Gribble]

Phil

When you say (according to Dry Fusion it's safe on all carpet's) are you referring cleaning agent or machine? Woolsafe don’t/wont endorse any machines if that help , have also seen the same prior to cleaning did it have some type plastic runner  (looks like it did)

I’m with Shaun (and then review your cleaning procedure)

 
I actually like the system on commercial.


Jim

ServiceMaster   and agree DF dose seem to be a bit fast

[Phil @ Extreme Clean]

Phil,

Shaun will sort you out.

I've had my DF system for nine years and never had a problem with Berber. Like the others, I'm wondering if it is a pre existing condition.

The bedroom would have much less foot traffic than the downstairs rooms so would show less wear and tear anyway.

All i can say is that it didn't look bad when i started and it clearly stands out now its really bad i would of noticed if it was like it before and i can't tell the customer oh it's not my fault it's the carpet cause it clearly wasn't like that at the start.

[Neil Williams]

I never agitate berber carpets for this very reason.

It comes with the instructions for this type of carpet.
Only flat head vacuums should be used, so that rules out your sebos, dysons, rotary machines etc.
It's a Henry and HWE with a wand method of clean if you want to take any possible damage out of the equation. That doesn't mean that you couldn't use rotary type machines but the chances of problems do increase.

[Phil @ Extreme Clean]

soon as i can afford to buy a hwe machine i will then i have options.

[Neil Williams]

But this is a job you shouldn't have taken on then.
Sorry to be blunt but knowledge is key and you should have known vacuum cleaners with beater brushes are not recommended by the manufacturers for regular standard cleaning by the owners and therefore it stands to reason that you shouldn't use a rotary on it either to clean it.

Now, if it was imperitive to the customer for fast drying then you should inform the customer that using a rotary will be quick drying but that there is the chance of possible damage..... then let them decide.

[Phil @ Extreme Clean]

Neil i wouldn't turn the job down when iv'e done them before without problem i'l listen to what Shaun has to say when we meet next week he's the main man were DF is concerned he'll advise me on what to do in the future i'm pretty sure a lot of DF users have done these carpet's without problem.

[Colin Day]

I never agitate berber carpets for this very reason.

It comes with the instructions for this type of carpet.
Only flat head vacuums should be used, so that rules out your sebos, dysons, rotary machines etc.
It's a Henry and HWE with a wand method of clean if you want to take any possible damage out of the equation. That doesn't mean that you couldn't use rotary type machines but the chances of problems do increase.

Oh well, the carpet shop still supplied us with carpets until we got a carpet that was suitable for our hoover....

[Kingsley Wright]

I've used the DF system for nearly eight years now and never had a problem with berber.

As others have said, it could be that there was a problem with the carpet to start with.

The only other thing I can think of is that one of the pads picked something off of the carpet which then had an abrasive effect (it sounds unlikely, but I found a pin in one of my pads once and that's despite pre-vaccing) !

Kingsley

[Phil @ Extreme Clean]

Not that kingsley because i done 3 separate rooms and used clean pad on all of them.

[steven Banks]

Personally, I would not use a rotary on this type of carpet, ever.
But that's me playing safe. Hope you get it sorted ok.

[Steve Rothwell]

Personally, I would not use a rotary on this type of carpet, ever.
But that's me playing safe. Hope you get it sorted ok.

I would .... and do........

I don't however use the shampoo brush ......  

[Phil @ Extreme Clean]

Me too Hector i don't even own shampoo brush lol thats why i'm so gutted, this is a 1 off never happened before 

[Steve Rothwell]

It will probably never happen again.

Shaun will help you with this one though, just don't let it put you off the system. It works and is good.....

[clinton]

Never had a problem with my buffer l m systems with this type of carpet over the years and that texatherm and dry fusion.

I think some of that tuging apperance might have been there already phil..Its good to hear shaun will have a look and give his opinion too..

[cannon]