Times certainly have changed, everywhere you look. At the moment, the lack of confidence in the economy is amplified because it's January.
Sometimes it's easy to think you're backed into a corner and you MUST offer your bottom line prices, or else the prospect is sure to shop elsewhere... This is what I reckon your TM C/C has probably thought.
The truth of the matter is, who on earth can afford to have their carpets cleaned, having just forked out large amounts of cash on Christmas?
Sure, there are some customers who seem to manage, but in the main, people are skint...
Some of the more experienced C/C's will have plenty of work on because they have been in the game long enough to avoid the customer drought....
We'll all be busy bees again in a couple of months, wondering what all the fuss was about. Trust me...