[Gary Humphreys]

Just finished an EOT clean for a local landlord. While doing the clean I pulled a venetian blind open th open a window and it fell down. She has rung in a bit of a state to suggest that I make an insurance claim or compensate her financially for this event. My initial instinct is to insist that I cant be responsible for her blind being faulty and insecure but I'm wondering how you would deal with this situation.
I did say to her that although it was me that told her that her blind fell down - if I hadnt opened it - it would have been her new tenant.

[wynne jones]

I would have just offered to fix it myself making it clear that breathing on it made it fall down.

[Gary Humphreys]

Hi
The casings broken on the blind. I did offer to return with some ladders and fit it back up.

[Helen]

Did you tell her first or did she just find it....would have tried to fix it as best as possible at the time, and let her know what happened.

[Gary Humphreys]

The room had a really high ceiling so any attempt at refitting it needed step ladders. I told her straight away and offered to return and refit if her maintenance guy couldnt do it quickly enough.

[Gary Humphreys]

So..
I have called back my customer and stated that while I am in no way responsible for her blind being broken and am not prepared to help pay for another blind I am prepared to visit and help affect some kind of repair and refit if possible. Customer happy and said that she doesn't expect me to pay for another but impressed by the fact that I rung her back ond offered to help so my reputation has been enhanced by this potentially awkward episode.
Thanks for your replies.

[Jim_77]

Nice one

Just goes to show how we should stand our ground when we know we're not in the wrong... but be professional enough to do all we can to help out!

I wonder how many other carpet cleaners would have gone apepoop and lost a customer for life over this!

[Mike Halliday]

if we opened a door and it fell of the hinges would we be liable to have it fixed?

you should have said as it fell it hurt your hand so you need her liability insurance details as she has been negligent in insuring your safety on her premises

and you are suffering flashback to the traumatic event so might need counseling

[wynne jones]

Did an old granny's place last week. I reckon she is the Taliban's top IED expert. Took me 15 minutes to sweep the room for impending disasters. 

[Phil @ Extreme Clean]

should of turned a BLIND eye  
you never know she mite of been BLIND and never noticed haha
i must say though you played a BLINDER and done the rite thing