[thecleaningco]

We are about to take over an office contract awarded to us by a client that was unhappy with their previous cleaning arrangement.

During our first walk around the office it was clear that the cleaning had been neglected and we proceeded to point this out to the office manager during the 'tour', whenever anything was spotted.

This got me thinking afterwards - is it right to point out the failings of a previous contractor when being shown around? Or should we keep these things to ourselves?

I have been advised both ways previously - on one hand you can point things out that they may not have realised and make a stronger case for change of cleaning contractor - on the other hand you may offend the client as they would have chosen that contractor and they may take criticism as a personal attack on them.

Just wondered how some of you approached this?

[BDCS]

guage the reaction with something like "why are you looking to change contractor - is it price or are you unhappy with their service? I try not to slag the other firms off as we all have fault but some more than others

[Billy Russell]

I personally don't think its best to point out the other companies failings!! The person that makes the decision already knows that they made a wrong one with out someone telling them! but also theres always 2 sides to every story! there might be a reason the company has let it go like that! but you'll never find out the full story i'm sure!