Where the letting agent is insisting on a new carpet due to dog smell and to cap it all there cc also said it’s F**ked (hope he ant an ncca member with a George)
Our customer has asked for a report (opinions please or if you have a similar template can you email it to me
lenpg@btinternet.com)
REPORT Re: 3 P………. Way BR00 0AH
on arrival at Nº3 P………. Way on the 20.12.11 both Len and I carried out a full inspection of the carpets to be cleaned, we do this on arrival at every job. We found the carpets to be in a very good condition throughout with no distinctive odour problem whatsoever, especially pet. We both believed the carpets did not need cleaning, however we cleaned the carpets as the customer requested this to be done due to the nature of the situation.
Our first procedure is to use a carpet pre spray called Prochem Power Burst (S789) to help break down and emulsify any soil within the pile, also added to the pre spray was an odour killer named Craftex super cherry concentrate (CR-82)
Second procedure is to clean and rinse the carpet, to do this we use a truck-mounted carpet cleaning system using hot water extraction and also a neutralising cleaner. We always use Prochem’s Fabric & Fibre Rinse (B109) this will rinse through the fibre to sanitise and remove any remaining soils.
Thirdly the carpet is groomed to set the pile and then left to dry, ideally windows should be opened to help assist drying times and ventilation.
Both Len and I have been professional carpet and upholstery cleaners for the past 16 years and can give our professional opinion that there was not a single pet odour problem at all with the carpets at Nº3 P…….. Way and would most definitely not have a problem assisting Mr Heywood any further in this matter.
Kind Regards
Wendy
There now complaining about smell of super cherry
