Ritchy,
It sounds like you have some tough decisions to make in the early part of this year, don't leave it too long before biting the bullet!
As I'm sure most on here are aware we do most aspects of cleaning and now employ 21 staff to do it, however..........some of it is very profitable, some not so profitable, some is actually getting to the point where it's more hassle than it's worth!
2012 will be a year for us to promote and push for the type of work that is making us money and to phase out the work that's not.
I've just had a look at the window cleaning turnover for 2010 and 2011 and we are showing a 35.2% growth in 2011 compared to 2010 which is quite pleasing, especially considering we haven't increased staff numbers on the windows in the past 12 months.
Our domestic and office cleaning work on the other hand is pretty much where it was this time last year, however we've had to sort out a few changes of staff, which takes time and effort to organise. So that may be getting reviewed over the next quarter!
Turnover overall is up by 17.7% on 2010..... not worked out the profit bit yet!