[derek west]

LIKE it Derek, just noticed 58 seconds in, i think its Richard B Fisher TM, must have some blower on it, its sucked up half the beach  take note Billy 

Andrew

just noticed, thats some flood job that is rich

[Shaun_Ashmore]

Another great video Derek I'd say that the NCCA one is more for getting new members and TACCA's for getting new customers.

Shaun

[Craigp]

Does TACCA have complaints procedure in place for members of the public to go to?

I think Derek you may be biting off more than you can chew, it's going to be a lot of admin.

[Shaun_Ashmore]

How good does a complaints procedure have to be? I recent did some work for the NCCA as a favour to one of the directors where a member had some issues not too sure how proficient the complaints procedure was but I do see your point Craig, Derek needs to  address it perhaps at his pup training day.

Shaun

[Paul Heath]

LIKE it Derek, just noticed 58 seconds in, i think its Richard B Fisher TM, must have some blower on it, its sucked up half the beach  take note Billy 

Andrew

Not half the beach...it was high tide until Richard showed up 

[derek west]

customers can complain directly through the tacca website, this does not go live but is pending till we've heard both sides of the story, if however you mean, do we go out and assess any complaints. answer is no, but theres no reason why we can't have this in place in the future. anythings possible if enough guys get behind it.

[Craigp]

Hmm, I don't think NCCA go out, it's a form filing exercise, ie customer fill out a form cleaning company fills out a form and the NCCA work to a resolution. Your need someone highly qualified like Paul P for real technical problems to advise.

I don't know how many they get if it's a lot it could be some head ache.

Don't suppose anyone knows the numbers of complaints the NCCA have to deal with?

[Shaun_Ashmore]

Politics and technical does come into it but deplomacy from another member is IMO far better than reams of paperwork it can be avoided.

Shaun

[derek west]

craig
we've got some very technical guys all ready members of TACCA, and very enthusiastic about the industry.

[Jim_77]

I'd get a new accountant!