As Paul has admited to having had problems with the product, I am entitled to a refund as goods were not fit for purpose (Sale of Goods Act).
No, there was a problem with a specific batch. The product is fine. Had you accepted the replacments you could still have been using them now.
As I explained at the time, we have gone beyond the requirements of the Sale of Goods Act.
I spent £120 and would expect this product to last at least a year.
We expect it to last for 2 years or more if well looked after.
What sold it to me in the first place was the one year warranty - little did I know that if I was a day over 28 days I'd had it.
There is a 1 year warranty. That doesn't mean you are entitled to a
refund for an entire year,
it means that we say that if there is a problem with the product we will fix it, without cost to you, for an entire year.
We also offer, again over and above the requirements of the Sale of Goods Act, to refund for 1 calendar month (not 28 days). We publish this on our website, and everyone at the show was told about it. If pushed we probably wouldn't make a fuss about a couple of days over this. You didn't contact us for a few weeks after that period was up.
They are also a bit tricky to fit to Ionic poles and if my memory serves me right a/d had to send me an adapter piece
The fitting is the same on an Ionic residential pole as any other with a screw thread. The End Screw Adapter was provided at the show.
I did not have time for all the endless emails
Nor me, we were dealing with a problem that we didn't know the cause of, but in order to explain things properly I regularly worked late into the night to make sure every message received a reply, and arrange replacements (which everyone else accepted).
I/we simply didn't have time to call everyone who had an issue with the bad batch at a 'civilised' time of day, and we also needed to deal with the additional sales the interest in the show had generated, so we looked after all Customer Service issues by email.
I sent you a letter asking you to bank the partial refund cheque only if you accepted it as a resolution to the problem, and provided an SAE to return it if you still wanted to take the matter to court as you had mentioned early on. Therefore when the cheque was banked, and we didn't hear from you for many weeks after that, I thought we
had "put this matter to bed".
Now, many months later you have publicly criticised our company and product, but to show that I bear no animosity, I've publicly made you the offer of another Aqua-dapter bundle, in the hope that you
might use it and realize the benefit now. The retail price of this is worth more than the £50 refund you are asking for.
Paul
