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wayne zabel

  • Posts: 1082
Quoting in an Indian restaurant
« on: October 24, 2011, 05:52:09 pm »
Never done any restaurant work before biut been asked to quote at a smallish Indian tomorrow.

Any advice for a relative newbie when quoting for such work?

Billy Russell

  • Posts: 1620
Re: Quoting in an Indian restaurant
« Reply #1 on: October 24, 2011, 06:09:29 pm »
quote a bit higher than normal, everyone i've ever done try's to get some money off! at least if you go a bit higher, you can come down a bit and there happy and your happy!!! infact go quite a bit higher!!!! thay do love to haggle!!!!! ;D ;D ;D

Timmy Boy

  • Posts: 431
Re: Quoting in an Indian restaurant
« Reply #2 on: October 24, 2011, 06:13:42 pm »
Hi Wayne
This is what will happen - you look at the job and the carpet has more black top than the M1 - they say how much, you say X, they say too much, you say cheaper, they say a ridiculous price plus food, you end up agreeing a price too cheap and a meal in a restaurant you would never eat in, you do the job at 11pm on a sunday night, they say they are not happy with the job as you did not get every single mark out, you argue as it is 1 in the morning, you end up getting paid the ridiculous price he said to start with and never go back for the meal >:(. Or am I just a cynical fool ???
Good luck!!

Shaun_Ashmore

  • Posts: 11382
Re: Quoting in an Indian restaurant
« Reply #3 on: October 24, 2011, 06:52:11 pm »
Remember he'll say "the last cleaner did it for £ (made up amount)" it's bound to be Belgium Wilton so check for bad seams.

Shaun

markpowell

  • Posts: 2279
Re: Quoting in an Indian restaurant
« Reply #4 on: October 24, 2011, 07:06:07 pm »
"Pay cash for Gurd Price my friend"

Shaun_Ashmore

  • Posts: 11382
Re: Quoting in an Indian restaurant
« Reply #5 on: October 24, 2011, 07:08:06 pm »
Good price init

Shaun

markpowell

  • Posts: 2279
Re: Quoting in an Indian restaurant
« Reply #6 on: October 24, 2011, 07:14:47 pm »
a got 12 restaurants that all need doing if this one is gud job for gud price, just had a quote for 50 poond if you can match it well use you boss

Phillip Mold

  • Posts: 594
Re: Quoting in an Indian restaurant
« Reply #7 on: October 24, 2011, 07:51:24 pm »
Over price - he will haggle, accept that as part of his culture
Get hold of and use hist first name, chat to him, ask him things like "what does your name mean"
Never mind the last bloke, you want to give a good service. The ONLY Indian restaurants I do are done every three months or not at all, alternating between a full move the furniture clean and walkways only. (Ok mine is up market!)
Don't agree to do it at 11.30pm, ask him for an early start. Very few need all their floor space at lunchtimes
Agitate like you've never agitated before.
Don't accept a meal as a trade off
Doing the best job in the world as well as I can

Jim_77

Re: Quoting in an Indian restaurant
« Reply #8 on: October 24, 2011, 11:47:52 pm »
If they're aggressive hagglers and you get a feeling they're trying to stiff you, whack a stupid price in and don't think twice about walking.  You don't need them, it will be a nightmare, you will lose.

But not all Indian restaurant owners are like that, some are reasonable and pleasant.  OK it's fair to say that amongst all of our types of customers, the ones we're most likely to get haggled on are Indian restaurant owners, but as Phillip says it's a cultural tradition - quite good fun to play along with actually, as long as you've set your price double your normal rate to start with ;)

It's all about gaining trust and respect.  Once you've done a great job at a price that suits both of you, and you've proved to them that you're genuinely trying to do your best for them, they will moist likely keep using you and yes the knock-on to other restaurants and homes of owner & staff is there to be had.  And more fun haggling :)

Presuming it's greasy (as if you have to presume) Powerburst + oxidiser at nuclear strength, as much of it as the carpet can stand, as hot as you can get, scrub 7 bells out of it with a rotary and then the hottest rinse you can muster

Shaun has made the most important point though, you don't want to own a shrinker so make sure you know what  you're working on and how well it is fitted, especially door bars.

You can't call yourself a carpet cleaner until you've taken a lingering curry smell home with you, engrained into all your gear, and lived with it for the next week ;D

Have fun :)

Jim_77

Re: Quoting in an Indian restaurant
« Reply #9 on: October 24, 2011, 11:47:59 pm »
Steve "The Don" Knight and his Maxx turbo diesel in action ;)


clinton

Re: Quoting in an Indian restaurant
« Reply #10 on: October 25, 2011, 08:00:39 am »
Wayne maybe also have a look if it has been cleaned before as the signs will be there if the carpet has come away from some edges if it was a wilton.

wayne zabel

  • Posts: 1082
Re: Quoting in an Indian restaurant
« Reply #11 on: October 25, 2011, 10:54:06 am »
Thanks for all the advice - going round this evening.

venom

  • Posts: 118
Re: Quoting in an Indian restaurant
« Reply #12 on: October 26, 2011, 12:01:24 am »
Hi Wayne
This is what will happen - you look at the job and the carpet has more black top than the M1 - they say how much, you say X, they say too much, you say cheaper, they say a ridiculous price plus food, you end up agreeing a price too cheap and a meal in a restaurant you would never eat in, you do the job at 11pm on a sunday night, they say they are not happy with the job as you did not get every single mark out, you argue as it is 1 in the morning, you end up getting paid the ridiculous price he said to start with and never go back for the meal >:(. Or am I just a cynical fool ???
Good luck!!
this is true

markpowell

  • Posts: 2279
Re: Quoting in an Indian restaurant
« Reply #13 on: October 26, 2011, 08:51:58 am »
How did it go Wayne??

wayne zabel

  • Posts: 1082
Re: Quoting in an Indian restaurant
« Reply #14 on: October 26, 2011, 01:35:00 pm »
I went and the boss man wasnt there so spoke one of his staff,they only wanted a small part of the place doing an area obout the size of 2 big domestic lounges plus a patch near kitchen door and an area in front of the bar.

The area the size of the 2 lounges was really soiled and greasy with the start of black top looking like it was coming,it was a mystery as to why only this area was bad as it wasnt hear the kitchen and the area near the kitchen was relatively clean.

Was a BW with a big seam down the centre of the carpet which was a worry!!!

Anyway quoted £120 and have not heard anything back,I dont think i will to be honest.

Helen

Re: Quoting in an Indian restaurant
« Reply #15 on: October 26, 2011, 02:31:26 pm »
what size is a big domestic lounge to you? Ours is 20' x 12', some would call that big, some would call that small?
If the boss man wasn't there, I don't expect you will hear back as the member of staff you spoke to has already gone out, hired a rug doctor and done the clean for £40 ;D ;D
Seriously, around here that would be too low a figure to start at.... remember they will barter and probably start around £80, want it done in unsociable hours and expect it to be perfect.
Would steer well clear :)

garry22

Re: Quoting in an Indian restaurant
« Reply #16 on: October 26, 2011, 03:05:07 pm »
If you work through the night you will effectively, lose the next day's cleaning (which might have been a nice "clean" domestic job that paid well.

Jim_77

Re: Quoting in an Indian restaurant
« Reply #17 on: October 26, 2011, 03:54:40 pm »
"Don't want it all cleaning"  ;D ;D

How many times have I heard that!  I would price for the whole lot, but tell them you are quoting for the bits they want doing and when the bartering starts.... say will do the rest for free ;)

Wayne without seeing the job it's impossible to tell, but you maybe should have gone a bit higher.  Before giving a price you need to ascertain what time of day they will want it doing, because surely that's going to affect your price?  I add 20% for working out of hours.  My personal opinion - I'd rather start at 7.30am for normal money than at midnight for extra money, I have a life away from greasy carpets!

Another tip, not just for indian restaurants but for ANY commercial jobs - never give the price to a member of staff just so they can "tell the boss how much".  You've wasted your time going to quote.

Just measure up, do your inspection etc and ask any relevant questions such as access/parking/logistical stuff.  Then tell them to get the boss to phone you later for "the price", at which point you get a good conversation going with him, do your selling, and give him the figure.  He needs to want you to work for him before getting the price, otherwise the focus is all on price and nothing on what they're actually buying.

Easier said than done though :(  Many times you just have to walk away from commercial enquiries because you simply can't get at the decision maker to sell to them, they just get a subordinate to collect prices and pick the lowest.

wayne zabel

  • Posts: 1082
Re: Quoting in an Indian restaurant
« Reply #18 on: October 26, 2011, 04:11:57 pm »
Thanks for the advice Jim.

I thought the price was reasonable as:-

I reckon I could have done the work easily in 2.5 hours as they said that all the tables and chairs would be moved for when i got there and I could do a 9 am start as they would close that area for the day.

I might give them a call tomorrow if I dont hear but I think they are after a £50 job to be honest.

clinton

Re: Quoting in an Indian restaurant
« Reply #19 on: October 26, 2011, 05:32:12 pm »
Jims post is spot on mate..

You will need to make sure that carpet is dry and spec with that seam in the middle.

Check the grippers at the edges too and make sure its fitted and not loose.