[Dick]

We should all post details of good and bad service we receive from suppliers, so we know who to deal with and who to avoid.

Last week- Wednesday I e-mailed Ettore (in Holland as I couldn't find UK info) to complain about a 3 section pole that had broken. Yesterday - Wednesday I received a replacement pole, no questions asked about when purchased etc.
I thought that was excellent servivce.
Dick

[Easyclean Windows]

I dont think the moderators will let that happen allowing us to put up names etc etc of bad suppliers have to be very careful

[windows_chepstow]

D ick,

On the face of it, it sounds like a good idea, however a previous Moderator, Philip Hanson had strong views regarding this, and I agree with him.

There's two sides to every story and when someone makes a complaint about a company; it may not always be justified and ligitamate, and the company may not be here to defend itself.

If you have a complaint, you should make it to the company.

However, praise is different.

Soap National, Peter Fogwill and a few others always seem to get good reports on this site and my dealings with both companies back this up.

So praise in public, but complain direct to the supplier.

[steve k]

Brodex sent me a pole which was faulty..needed it pretty quickly as well for a high job. Sean Rimmer personally drove to Liverpool that day and dropped a new one off !!!
Excellent and very much appreciated.

[Dick]

OK, point taken regarding poor service. Levels of service are of course an individual thing, just as our customers see us  in different lights, some good, some bad.
Thanks
Dick