I recently placed an order with Mark at DP for 10k A5 glossy flyers and 1000 cards, and provided artwork.
Delivery was promised for a week that Friday, and..............they never came.
No problem, back on the phone and delivery was promised for the following Tuesday, and.......................................................................they never came.
Back on the phone and the business cards were sent out overnight as promised, but had a spelling mistake on them
(the flyers to follow on the Friday again)
Friday arrives and the flyers don't and its back on the phone, I'm told that I will get a return call within 10 minutes after the courier has been called to see whats happened to them, an hour later I get a young lad calling me to say that the courier has returned the flyers to them by mistake
After telling them not to bother with the flyers and just to return my money I got another call asking if I wanted them the following Tuesday at half price to which I agreed, guess what, they never came!
Another call to them and Mark said that he had had problems with the press and that he could have them with me by that Friday (thought they had been printed a week ago
).
The last time I spoke to them I was offered the flyers free as a good will gesture as they had to finish them to get some other customers work done that was batched with them, once again they never turned up (although in their defence the cheque did arrive).
So over a month after the flyers were ordered I took the job to a local printer who although 50 quid dearer got me the cards and flyers done within 3 days without any delays, couriers returning non existent flyers or other excuse.
That said I still think Mark at DP is a pleasant bloke but I do feel that if there's a problem with an order you could let the customer know about it, Andy
