Hi Rog,are the people claiming on their insurance ?
Is the dye on the backing ( I assume it is)With mohair
Rug cleaning,we used to strip the backing,clean,then
Sew back on by hand.The chances are your bill will
Be more than the rug is worth,even if you get a satisfactory
Result for the customer.Ya can surface clean of course
To keep your `time spent down`,getting rid of the dye,
Can be done.
The excess on peoples insurance,,,,,well
If ya busy,turn it down,if ya ain`t `take a chance`.
If you`ve the contacts,you could take the opportunity to
Sew a new backing back on.
Most times though it`s like putting a `Rolls Royce `engine
Into the body of a Fiat 500.
Lewis Doubtfire