[H S and Son]

Alex, I could indeed have contacted you directly about this but if publicity is what it takes to actually get the issue taken seriously and resolved, so be it.

What makes you think the issue wouldn't have been taken seriously without publicity?

[Dave Willis]

Araldite is not the best glue to use really. I have used it too but it's not flexible enough and usually comes off in the end.
The stuff Alex sends out is the best. I'm sure I saw some the other day in a shop somewhere but can't for the life of me remember where. Penloc I think it's called.
I had the same problems and had a rant at the poor girls on the other end of the phone. Seems to be a common problem I don't know why, probably because the clamps flex a little when the pole is extended. You need to roughen the surfaces up a little and clean with alcohol before glueing. As for glueing on a Sunday? It's only a fifteen minute fix.

[H S and Son]

 I actually rang Vin from Perfect Windows,hoping he was near by with some o clips,went to see him and the ironic thing is is that he had just re-glued another clamp on his SLX when i got there. 

Was he about to use it as well when you got there?

[Aqua-dapter]

I genuinely had my worst day wfp in 11 years last week with a brand new SLX. EVERY time i extended it,that new soft absolutely useless yellow hose came off of the interchangeable gooseneck adaptor thing.

Hi luther1,

Another option is tougher PU hose, or tube strengtheners which go inside the hose and ensure a secure push-fit connection.

If you email me sales@aqua-dapter.co.uk we could sort something out for you.

Regards,
Paul

[Dave Willis]

Gardiners will probably sort it out - they have the inserts too. 

[Aqua-dapter]

Gardiners will probably sort it out - they have the inserts too. 

I'm sure they will, not suggesting otherwise, just an option.  AFAIK their inserts are a bit different.

Paul

[TomCrowther]

My CLX pole had initial problems, several clamps unstuck the first day and then the stop tape jammed which is a bit of a pain to free when your working. However, after Gardiners sent me out two lots of glue with instructions, none of them have come unstuck again. You have to rough up the surfaces with fine sand paper and then clean with alchohol wipe before applying the glue. If done properly, they will never come unstuck again.
I understand the complaint, but I feel that the poles are built to a price and are excellent value.
My 40ft Supermax is a higher quality product reflected in the price and not a single problem with glue/clamps.

[luther1]

I don't want this to turn into a willy waving contest about what poles/equipment we all use,however,if it does then i'm happy to play that game with any aspect of our business's with anyone. My point was,was that the pole hose kept on coming off from inside the pole whenever it was exteneded,and unfortunately my round doesn't consist of just bungalows.

[gary999]

Araldite is not the best glue to use really. I have used it too but it's not flexible enough and usually comes off in the end.
The stuff Alex sends out is the best. I'm sure I saw some the other day in a shop somewhere but can't for the life of me remember where. Penloc I think it's called.
I had the same problems and had a rant at the poor girls on the other end of the phone. Seems to be a common problem I don't know why, probably because the clamps flex a little when the pole is extended. You need to roughen the surfaces up a little and clean with alcohol before glueing. As for glueing on a Sunday? It's only a fifteen minute fix.

this always makes me laugh,why should anybody who is spending
decent money on a pole have to after a short time diy his pole,you
say gardiners send the correct glue if needed surely if he has the
corect fix surely they should make sure they go out correct in the first
place.

surely getting it right first time would get you more sales,the luck
of the draw attitude they have towards supplying poles def put
me off buying from them

[♠Winp®oClean♠]

I don't want this to turn into a willy waving contest about what poles/equipment we all use,however,if it does then i'm happy to play that game with any aspect of our business's with anyone. My point was,was that the pole hose kept on coming off from inside the pole whenever it was exteneded,and unfortunately my round doesn't consist of just bungalows.

My point was, use your brain. Either bypass the JG connector totally, or at least untill you get the correct inserts.

[luther1]

I don't want this to turn into a willy waving contest about what poles/equipment we all use,however,if it does then i'm happy to play that game with any aspect of our business's with anyone. My point was,was that the pole hose kept on coming off from inside the pole whenever it was exteneded,and unfortunately my round doesn't consist of just bungalows.

My point was, use your brain. Either bypass the JG connector totally, or at least untill you get the correct inserts.
[/quot

I used my brain and bypassed the JG connector completely. Its a bit difficult sometimes when you don't take every necessary spare connector/clip to work with you. Luckily i had a spare pole in the van.

[Dave Willis]

I don't think they have a problem with sales and it's a fairly easy fix. I would imagine the problem lies with the factory that produces them. Gardiners probably can't tell which clamps might come unstuck - as long as they can see a bead of glue then they must assume it's ok.

[♠Winp®oClean♠]

I don't want this to turn into a willy waving contest about what poles/equipment we all use,however,if it does then i'm happy to play that game with any aspect of our business's with anyone. My point was,was that the pole hose kept on coming off from inside the pole whenever it was exteneded,and unfortunately my round doesn't consist of just bungalows.

My point was, use your brain. Either bypass the JG connector totally, or at least untill you get the correct inserts.
[/quot

I used my brain and bypassed the JG connector completely. Its a bit difficult sometimes when you don't take every necessary spare connector/clip to work with you. Luckily i had a spare pole in the van.

To bypass the JG connector, you don't require any spares, in fact you create one!

[woody1]

i just got a 21 ft grafter pole they do a grafter plus, well chuffed with my pole cant fault it yet

[luther1]

I don't want this to turn into a willy waving contest about what poles/equipment we all use,however,if it does then i'm happy to play that game with any aspect of our business's with anyone. My point was,was that the pole hose kept on coming off from inside the pole whenever it was exteneded,and unfortunately my round doesn't consist of just bungalows.

My point was, use your brain. Either bypass the JG connector totally, or at least untill you get the correct inserts.
[/quot

I used my brain and bypassed the JG connector completely. Its a bit difficult sometimes when you don't take every necessary spare connector/clip to work with you. Luckily i had a spare pole in the van.

To bypass the JG connector, you don't require any spares, in fact you create one!

 . Agreed. But then the pole hose pulls off the t piece!Needed an o clip!

[Alex Gardiner]

If anyone needs a specific issue sorting out then please email me on alex@agardiner.co.uk.

I assure you that we do take such quality issues very seriously and much time has been spent over the last few months ensuring that these problems do not occur. Whilst the % occurrences of recent months have been even less than previously, occasions like this have highlighted to us that more was needed. When an issue occurs not only does it cause our customers hassle and stress, which they do not need, but it also troubles us greatly - I do not like the thought that our clients have been let down. Because of all these reasons we have gone over this gluing process with a  fine tooth comb and invested heavily in new processes and high-specification glues to eliminate these issues.

Once again if anyone has an issue contact either myself or the Office and we will attempt to sort this out as efficiently as possible.

[Perfect Windows]

Alex, I could indeed have contacted you directly about this but if publicity is what it takes to actually get the issue taken seriously and resolved, so be it.

What makes you think the issue wouldn't have been taken seriously without publicity?

Matt,

I know you have some kind of problem with me so I normally ignore your posts but you have excelled yourself here.

Can you see the words after "seriously"?  I'll give you a clue.  They are "and resolved".

It's not resolved, despite plenty of posts on here and calls from me to Gardiners.

Now go away and make a pointless comment on someone else's thread - you're boring me.

Vin

[bumper]

has Gardiners  thought of going in the fishing market for poles you make a killing.

[Perfect Windows]

If anyone needs a specific issue sorting out then please email me on alex@agardiner.co.uk.

I assure you that we do take such quality issues very seriously and much time has been spent over the last few months ensuring that these problems do not occur. Whilst the % occurrences of recent months have been even less than previously, occasions like this have highlighted to us that more was needed. When an issue occurs not only does it cause our customers hassle and stress, which they do not need, but it also troubles us greatly - I do not like the thought that our clients have been let down. Because of all these reasons we have gone over this gluing process with a  fine tooth comb and invested heavily in new processes and high-specification glues to eliminate these issues.

Once again if anyone has an issue contact either myself or the Office and we will attempt to sort this out as efficiently as possible.

Alex,

This is every single clamp on a pole.  It's from your latest batch.

 I called your office and they offered me some glue.

Vin

[Avo]

I had another clamp go last week   :  dont bother me just glue it up and carry on..