[Perfect Windows]

I've always been a dedicated supporter of Gardiners but I've reached the end of my tether.

Today, Sunday, instead of visiting my father-in-law in hospital after his open heart surgery or just playing with the kids in the garden, I've been regluing the last clamps on my SLX-18.  It's about six weeks old and this is now EVERY SINGLE clamp reglued and one replaced.  They always (by definition) go while being used.  I bodged them for the week, had to reglue them today and I've had enough.

Last week I was thinking about buying an SLX-25 but I've changed my mind as I know I'll have to reglue every single clamp and suffer equipment failure while I'm out.

If anyone out there has a pole 25ft long that is similar weight to the SLX-25 (1375g), please let me know.  Sullpiers, feel free to let me know.  Send me one to use for a month and I'll post a review on here.

Sorry Alex, but this is the straw that broke the camel's back.  You simply have to get this quality control issue resolved.  It might be your supplier's fault but we buy them off you and you need to get it fixed.

Vin

[Lee Pryor]

its very true that this is a silly problem that really should have been PROPERLY  sorted ages ago! its such a shame that the product is the best on the market but is let down by this, im not aware of any other pole company having this problem??

[♠Winp®oClean♠]

No problems with mine.

[lyndy]

We went to use our brand new clx,and the thread that comes out of the pole turns not happy!!

[Alex Gardiner]

I've always been a dedicated supporter of Gardiners but I've reached the end of my tether.

Today, Sunday, instead of visiting my father-in-law in hospital after his open heart surgery or just playing with the kids in the garden, I've been regluing the last clamps on my SLX-18.  It's about six weeks old and this is now EVERY SINGLE clamp reglued and one replaced.  They always (by definition) go while being used.  I bodged them for the week, had to reglue them today and I've had enough.

Last week I was thinking about buying an SLX-25 but I've changed my mind as I know I'll have to reglue every single clamp and suffer equipment failure while I'm out.

If anyone out there has a pole 25ft long that is similar weight to the SLX-25 (1375g), please let me know.  Sullpiers, feel free to let me know.  Send me one to use for a month and I'll post a review on here.

Sorry Alex, but this is the straw that broke the camel's back.  You simply have to get this quality control issue resolved.  It might be your supplier's fault but we buy them off you and you need to get it fixed.

Vin

Email sent to you.

[Alex Gardiner]

We went to use our brand new clx,and the thread that comes out of the pole turns not happy!!

I'm not sure if you have already contacted the Office directly about this.  If not, please could you contact me on alex@agardiner.co.uk and I sort this out.

I'm out with the kids now but will reply later.

[Blue Frog Systems]

Ive had mine about 9 months and never had a problem with the clamps (have a clx18)

[Perfect Windows]

Alex, I could indeed have contacted you directly about this but if publicity is what it takes to actually get the issue taken seriously and resolved, so be it.

Once you're selling a pole that doesn't have a post a week on here about repairs, I'll start buying from you again, as the design of the kit is exactly what I need; it's the build quality that is appalling.

Until then, if someone has a comparable pole, let me know.  I'm in the market for one.

Vin

[Perfect Windows]

Ive had mine about 9 months and never had a problem with the clamps (have a clx18)

Well, this is every single clamp on a six-week old model.  I couldn't just send it back as, surprise, surprise, it's in use every day.  So I'm left Aralditing it.

My old one (15 months old) is fine.

Vin

[Dave Anderson]

Use sparky's tape..it does the trick.

[Perfect Windows]

Use sparky's tape..it does the trick.

Deosn't really solve the underlying problem though, does it?  That's how I bodge it till I can glue it properly.  And I stress that gluing it doesn't solve the underlying problem either.

Vin

[traps7]

Gluing it does solve the problem, you just got to do it properly.

I've had a couple go on my two poles. Sometimes they haven't used enough glue. It's just one of those things.

Good luck on finding a better pole.

[luther1]

I genuinely had my worst day wfp in 11 years last week with a brand new SLX. EVERY time i extended it,that new soft absolutely useless yellow hose came off of the interchangeable gooseneck adaptor thing. So i threaded it back up the pole,took the gooseneck off and reattached it. This was my first day of using it too. I persevered but as i was so far from home i had to finish the block of flats with a 47ft Supermax. Which,incidently,had two section stops come off while in use so i pulled the extensions out of the pole on several occasions.
 I actually rang Vin from Perfect Windows,hoping he was near by with some o clips,went to see him and the ironic thing is is that he had just re-glued another clamp on his SLX when i got there. There is an o clip on the male fitting on the end of the pole hose to stop it coming off,so why not on the other end of the hose?
 Thats a £750 pole with problems and a £300 pole which i had to repair on the first day of use.
I wish Gardiners had shocking aftersales and never had to ring them to find out,rather than great after sales.
Now i know Gardiners will send out some glue,or new hose,but why should i repair poles that obviously aren't fit for the job. Also,46ft Superlite,me and Vin of one section,two big fellas on the other section,trying to get it apart! Btw,thanks for the o clip Vin
I like others,pay good money for equipment to make my life easier,which is why i have the van that i do,and system too.
Wheres my ladders?

[♠Winp®oClean♠]

I genuinely had my worst day wfp in 11 years last week with a brand new SLX. EVERY time i extended it,that new soft absolutely useless yellow hose came off of the interchangeable gooseneck adaptor thing. So i threaded it back up the pole,took the gooseneck off and reattached it. This was my first day of using it too. I persevered but as i was so far from home i had to finish the block of flats with a 47ft Supermax. Which,incidently,had two section stops come off while in use so i pulled the extensions out of the pole on several occasions.
 I actually rang Vin from Perfect Windows,hoping he was near by with some o clips,went to see him and the ironic thing is is that he had just re-glued another clamp on his SLX when i got there. There is an o clip on the male fitting on the end of the pole hose to stop it coming off,so why not on the other end of the hose?
 Thats a £750 pole with problems and a £300 pole which i had to repair on the first day of use.
I wish Gardiners had shocking aftersales and never had to ring them to find out,rather than great after sales.
Now i know Gardiners will send out some glue,or new hose,but why should i repair poles that obviously aren't fit for the job. Also,46ft Superlite,me and Vin of one section,two big fellas on the other section,trying to get it apart! Btw,thanks for the o clip Vin
I like others,pay good money for equipment to make my life easier,which is why i have the van that i do,and system too.
Wheres my ladders?

You dont know how to use a SL if you get the sections stuck!

The hose is fixed easily by using a barb to stem adaptor (although I do admit it should have been sent with one maybe)

I agree with another poster that people are not gluing clamps back on correctly or with the right glue, preparation is paramount! (although, again the clamps shouldn't come loose in the first place)

[luther1]

Do you have a new pole with new hose? It is barbed but kept coming off. Your probably right,i obviously don't know how to use an SL correctly. Am i the only person to get a section stuck?

[Perfect Windows]

Gluing it does solve the problem, you just got to do it properly.

I've had a couple go on my two poles. Sometimes they haven't used enough glue. It's just one of those things.

Good luck on finding a better pole.

None of my repairs have subsequently gone again; if I can do it, why can't Gardiners?

I'd be amazed if I could find a better pole but I'm now open to the idea.  Once I stop seeing complains about pole clamps on here I might consider going back, but as for now, my intention to buy an SLX25 is officially shelved.

Vin

[Perfect Windows]

46ft Superlite,me and Vin of one section,two big fellas on the other section,trying to get it apart!

And the two foreign blokes were so suspicious; they obviously thought some kind of con or pickpocketing was next when we flagged them down outside the Saints stadium and asked for them to grab the other end and twist.

Vin

[Perfect Windows]

Gluing it does solve the problem, you just got to do it properly.

My comment was meant to point out that the underlying problem is poor quality control and my gluing them doesn't fit that.

Vin

[♠Winp®oClean♠]

Do you have a new pole with new hose? It is barbed but kept coming off. Your probably right,i obviously don't know how to use an SL correctly. Am i the only person to get a section stuck?

I have the new hose on my new slx & Xtreme. I've always used the barb to stem adaptors though, it makes for a more secure connection.

I used an sl2 for over 12 months without getting a section stuck.

[♠Winp®oClean♠]

Gluing it does solve the problem, you just got to do it properly.

I've had a couple go on my two poles. Sometimes they haven't used enough glue. It's just one of those things.

Good luck on finding a better pole.

None of my repairs have subsequently gone again; if I can do it, why can't Gardiners?

I'd be amazed if I could find a better pole but I'm now open to the idea.  Once I stop seeing complains about pole clamps on here I might consider going back, but as for now, my intention to buy an SLX25 is officially shelved.

Vin

Stop whinging then & buy an elite 25ft!