[Pole 2 Pole]

It seems to me that custys that I've arranged to text the night before a visit are quickly becoming the worst customers imaginable. Apart from a select few I'm thinking of dropping them. Life would be soo much easier.

[AuRavelling79]

Don't offer the text method to any new custy's.

And if you are seriously wanting shot of wasters then how about sending a text saying:

To preserve regular schedules, texts informing you I am coming the next day are for information only to allow you to arrange access. If there had been a desperate reason for me not to come tomorrow then you should have informed me earlier.

If you ask me not to come then please consider our arrangement cancelled permanently.

That'll make'em shape up or ship out! 

[gto]

i dont want to be calling or texting, but i have had a load of new work canvassed and they all have locked gates otherwise.
but hopefully when i have done them a few times i can make them remember the schedual

[AuRavelling79]

i dont want to be calling or texting, but i have had a load of new work canvassed and they all have locked gates otherwise.
but hopefully when i have done them a few times i can make them remember the schedual

That's what a ladder is for - not cleaning windows but for walls and gates up to 2 metres. I've got a cut down 2 metre ladder so I'm not tempted to try any higher! Tell'em you have a special gate ladder with protective rubber on it and that's how you do it.

If they say nay then go away .... simples!

[gto]

the one the other day had spikes on a trelace above his gate, and another has a shared double gate then a gate at the back of his garden. so a pain.

[Pope vader]

this might be the reason why u picked up these custys as other wc had dropped them for being a pain

[gto]

yeah thats what i think, the canvasser i used said there had been other canvassers in area. and i wondered if these where the left overs.

i had a new one the other day complain, saying i left muck on the frames and sills. went back and they are spotless i even took photo's as i can't understand his problem. i think he won't pay now hes had his yearly window clean.

[geefree]

I text 3...nowadays.

they became such a pain i dropped them, now if i give a quote and there is a locked gate (they always mention it last)....

I just dont clean it.

i understand security is needed more than ever , but why dont they understand that the reason they constantly get dropped by a window cleaner is the locked gate !!!

pet hate number one above.

number 2 is dog poo

3, assault courses

4, new plants in front of patio doors, cos the window cleaner wont mind.

5, When the customer sees you pull up and all the windows are wide open , and they sit and watch .

[steven ainger]

I have a fair few custys that i either call or txt, and to be fair, they are mostly very good.
Although persistant offenders are dropped,
It may because i dont call that regular, minimum of 6 wks, the windows are getting grubby and womt get done again for atleast another 6 wks

[AuRavelling79]

I text 3...nowadays.

they became such a pain i dropped them, now if i give a quote and there is a locked gate (they always mention it last)....

I just dont clean it.

i understand security is needed more than ever , but why dont they understand that the reason they constantly get dropped by a window cleaner is the locked gate !!!

pet hate number one above.

number 2 is dog poo

3, assault courses

4, new plants in front of patio doors, cos the window cleaner wont mind.

5, When the customer sees you pull up and all the windows are wide open , and they sit and watch .

6. Custies who don't bring out a cuppa and four jammie dodgers in the winter and a large glass of orange juice in the summer.

[Dave Anderson]

I hate to keep blowing smoke up Cozy's bottom (as he likes the attention likely an addiction to currywurst)...but he came up with a good solution for just these customers....Go out get 2 more customers then dump them if they are not good for you or your business.

Life is too short to dwell on such things...only yesterday a chap on a particular street came out and said áre you the window cleaner in this area? to which I replied yes...he then pointed at his house and said how much....well about 18months ago I took this customer on cleaned it (absolutely filthy) and then he paid and said he didn't like the clean and no longer wanted me.

So looking at him I said "number 19?  sorry I'm full" to which he stormed off...Moral=fool me once shame on you... fool me twice shame on me....Love a good ending!