I am continuously getting new customers (and keeping them) , because the customer decides to change, as the existing window cleaner is terrible,
For example, will not clean the frames , sills etc...
deliberately does not clean an odd window (strange one that, and very shabby)
The other day i sat and watched a guy with all the professional wfp set up ,
carefully put his brush up to the top of the glass on an upstairs window, turned on the water, and slowly wiped along the top of the glass, avoiding the top frame....
then to my amazement , started brushing up and down at speed.
The water was splashing on the dirty frame above, which will run down on to the glass as dirty water !!
He did not rinse at all,... nor did he wipe the sill.!
It really does amaze me that people spend all that money on a system that can clean the whole thing brilliantly in a couple of minutes, yet carefully avoid dirt .... which they are really paid to clean off... and is obviously slowing them down and must be leaving streaks.!
Why not get the lot off?
Trad guys too, why not wipe the frames and sills? it takes seconds.
I should not complain really as i pick up lots of work from poor cleaners,
and i aint naming any names, but some of the comments in the " Extra mile! topic really hit home just how shabbily people will work, with total disregard towards the people who pay their wages,
Not to mention a totally inability of how a business should be run, with some comments actually going in the opposite direction of an " Extra mile"
Im not preaching here i just felt i had to say something , because some guys who clean shoddily may be on here, and that may help them realise why they are not building as quick as they definitely could be
Word of mouth travels fast, and it takes years to build a reputation and days to lose it !
Rant over