[Gary Shepherd]

Hi
I'm researching the idea of providing specialist deep clean and 3 monthly cleaning to restaurants and pub restaurants in the busy touristy area around where I live.
What services should I be looking to supply to these businesses? Does anyone have any experience of this type of company format? Any tips would be greatly appreciated
Thanks
Gary

[Paul Nevins]

In my neck of the woods, most like to insist that they do their own in house deep clean. Some of them get carpet cleaners in periodically, some use oven cleaners.

I am an oven cleaner and get most of my commercial work from small pubs and B&B's, having spoke to many of them about their needs, an all in package is appealing to them.

So I have branched out into CC'ing and now offer whatever they require. Once youve done a few get some testamonials, word travels fast in those circles. I like to do commercial work out of hours, which generally suits them too.

You would also want to look at Tile & Grout cleaning, kitchens, toilets etc. Most of which can be done with your carpet cleaning setup (rotory machine, extractor etc.)

Keeps the competition on their toes too, Offer 2 or more services which are second to none, price match or beat other quotes, do a better job than them and be flexible to your customers needs. You cant do any more than that.

If youre talking big restaurants, that is a very specialist area - Duct cleaning etc, you would be looking to tackle that with a small team of trained cleaners.

[Gary Shepherd]

Thanks Paul
Just the advice I'm looking for
Best wishes
Gary

[jim mca]

Paul

Do you clean the extractors and ducting or just the ovens in pubs & b&bs

Jim

[Paul Nevins]

Hiya Jim

I have done a some smaller commercial extractors in pubs and b+b's , just like bigger versions of the metal gauze panel types that you find in the home, these are degreased in the tank, I then degrease and clean as much of the internal/external duct as possible. The landlords are always embarrassed at the state of them when they come out! 

I know somebody who used to do bigger extractors and ducts in large restaurant chains (Frankie and Bennys, TGI Fridays etc) they used to go in after closing and make one hell of a mess. Its a whole new ballgame by all accounts and has to be done right for the sake of insurance purposes. A dirty extractor is a major fire hazard in a commercial kitchen.

It is not an area I want to explore at the moment as I am concentrating on getting the carpet side of the business up and running. Its something for the future though.

[clare jones]

Do you provide the client with clean certificates for insurance purposes, do you issue a post clean report, including before and after wet film thickness test results including the amount of grease microns per square metre. Do you provide a schematic drawing of the grease extraction system and report any issues with the positive or negative airflow. How do you deal with the installation of extra inspection hatches to comply with HVCAtr19 guidlines, I am only asking as everybody who cleans an oven or carpet seems to be cleaning extraction systems, as you said when not done correctly this creates a major fire risk.

[BDCS]

I assume you provide all that stuff you mention and dislike carpet and oven cleaners stepping on yer patch. If I had a pub that a carpet cleaner had cleaned the extractor and it did catch fire - I'd just say the certificate went up in flames with the pub. Funny how so many pubs catch fire these days

[Paul Nevins]

Hi Claire

Do you mean as per the Regulatory Reform (Fire Safety) Order 2005?

If you'd read my post you would appreciate I dont clean extractors/ducts for insurance purposes, please appreciate that I know the difference between the services that I offer and those needed for commercial kitchen insurance purposes. As I said, its a totally different ball game.

Obviously I dont issue any certificate whatsoever regarding the duct/extractor, and I have never been asked to supply one. My customers are always delighted with the service that I provide, they call me if they want their oven, hob, extractor totally degreasing and decarbonising. Its up to them whether they seek certification or not.

If I do decide to venture into insurance approved extractor/duct cleaning, I can assure you Claire that I will leave no stone unturned regarding the legal implications and requirements. Or I could just drop you an email for more info as you seem to know everything there is to know about it.

By the way, most professional duct cleaners worth their salt provide before and after photographs as well, you forgot to mention that.

Thanks for your input and welcome to the forum.  

[clare jones]

Thankyou for the welcome,
 I have obviously got your back up, not intentional, I was simply asking a question, I applaud anybody who goes into the dirty all night work, my team have been doing it for years now and have seen many changes in regulations, H&S, SOP, WAH etc, over the years we have diversified into carpet cleaning, pest control, gutter cleaning, grounds maintenance. Just like you we started by targetting pubs / restaurants, we subbed alot of work out to begin with until we were confident and exp enough to offer full in house facilities.

By the way BDCS we do provide all of that bumph, as a matter of necessity to the client, not because we enjoy all the extra paper work and admin, and as for my patch, Wetherspoons, Costa, Moto, Enterprise Inns, Punch Taverns, KFC, Brittany Ferries, Merseyside Police, Northern Rail, MOD, and occasionally my mums next door neighbour, but we knock the VAT off, the patch is big enough and competition as quoted in one of the above posts keeps us on our toes.

By the way I have issued in excess of 5000 fire certificates and still no fires to date, what you cleaning carpets with. lol

[jim mca]

Hi Clare

Where is the best place to learn about kitchen deep cleaning and the legislation
would like to learn this side of the business after doing natural stone cleaning
next month.

cheers Jim

[Paul Nevins]

Well done you Claire.

Ive put my toys back into my pram.

My oven cleanining business is still in its infancy, but Ive quickly realised that a lot of my customers are looking for the all in package - Oven - Carpets - Upholstery - Tile & Grout etc . I'm not really interested in specialist duct/extractor cleaning (at the moment anyway!)

My market is largely domestic, with an ever growing commercial base. The static caravan market is also massive in my area, which gives my business good scope for expansion.

Started out with the ovens and Ive just got into HWE and Low Moisture carpet and upholstery cleaning. I spend ages on R & D ensuring that there is never a compromise on the end result.

Knowledge is Power! 
 

[clare jones]

Jim, Paul,

I will email you if you can provide me with your email address 

[jim mca]

Clare

jmca11@ntlworld.com

thanks

[Paul Nevins]

Hi Claire

info@ovenenvy.com

Thanks for the offer.

Paul.  

[The Iceman]

Better late than never!

Try Alan Gregory at IAQ Services http://iaqservices.co.uk/training.aspx

There's not much he doesn't know about kitchen extract duct cleaning ranging from acting as an expert witness in insurance cases through to the nitty-gritty of cleaning greasy ducts.