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richywilts

  • Posts: 4261
looking at ways we can improve our customer service in small little ways which dont cost much

please feel free to offer any help or advice

cheers
Richard Wiltshire
Window Clean Direct

richardwiltshire36@yahoo.co.uk
www.windowcleandirect.co.uk
07894821844

Dave Anderson

  • Posts: 787
Re: what do you lot do to go that extra mile with customer service
« Reply #1 on: August 04, 2011, 05:28:17 pm »
Smile ;D
The more I know the less I know I know ...

richywilts

  • Posts: 4261
Re: what do you lot do to go that extra mile with customer service
« Reply #2 on: August 04, 2011, 05:33:17 pm »
that used to work for me till my teeth started falling out hit 30 n now all the coke iv drank in past is taking it toll!!!!!!
Richard Wiltshire
Window Clean Direct

richardwiltshire36@yahoo.co.uk
www.windowcleandirect.co.uk
07894821844

Jackal

  • Posts: 1088
Re: what do you lot do to go that extra mile with customer service
« Reply #3 on: August 04, 2011, 05:41:54 pm »
invite all custys around my house for xmas party,that goes down a treat plenty of tips  ;)

Wc Solutions

  • Posts: 1829
Re: what do you lot do to go that extra mile with customer service
« Reply #4 on: August 04, 2011, 07:53:16 pm »
i find its the stupid little things that get noticed more.

eg you spend extra time washing down the grubby front door - customer doesnt even notice the nice shiny white door!

you get there bins in for them and they love it.

stupid i know but just saying

david watts

  • Posts: 1421
Re: what do you lot do to go that extra mile with customer service
« Reply #5 on: August 04, 2011, 08:14:36 pm »
listen to them when they are telling you about
their doctors and ailments/bad backs/knees/ect ect
had one yesterday we wont go there ;D
life is like a box of chocolates you get the crap no one else wants

mlscontractcleaner

  • Posts: 1483
Re: what do you lot do to go that extra mile with customer service
« Reply #6 on: August 04, 2011, 08:15:46 pm »
I always like to offer foot rubs and sexual extras; it goes down a treat with the residential home residents ;)
Come and talk dirty to us!!!

Jackal

  • Posts: 1088
Re: what do you lot do to go that extra mile with customer service
« Reply #7 on: August 04, 2011, 08:19:25 pm »
i find its the stupid little things that get noticed more.

eg you spend extra time washing down the grubby front door - customer doesnt even notice the nice shiny white door!

you get there bins in for them and they love it.

stupid i know but just saying




iv always found that picking the dog cr*p up for them works well




BORBRYCE

Re: what do you lot do to go that extra mile with customer service
« Reply #8 on: August 04, 2011, 09:28:35 pm »
Tell them, especially the female custies, that they don't look their age (wiggle it out of them first) They all love that big time.

the bfg

Re: what do you lot do to go that extra mile with customer service
« Reply #9 on: August 04, 2011, 09:56:40 pm »
 (wiggle it out of them first) They all love that big time.



















I tried that one Ronaldo but their husband sacked me  :D :D :D

bobplum

  • Posts: 5602
Re: what do you lot do to go that extra mile with customer service
« Reply #10 on: August 04, 2011, 10:36:39 pm »
have you tried running water thru your pole ???

should have your resin vessel  ready on saturday :-*

bobby p

Re: what do you lot do to go that extra mile with customer service
« Reply #11 on: August 05, 2011, 07:47:19 am »
i find its the stupid little things that get noticed more.

eg you spend extra time washing down the grubby front door - customer doesnt even notice the nice shiny white door!

you get there bins in for them and they love it.

stupid i know but just saying




iv always found that picking the dog cr*p up for them works well




surely your joking?

Jackal

  • Posts: 1088
Re: what do you lot do to go that extra mile with customer service
« Reply #12 on: August 05, 2011, 08:00:05 am »
i find its the stupid little things that get noticed more.

eg you spend extra time washing down the grubby front door - customer doesnt even notice the nice shiny white door!

you get there bins in for them and they love it.

stupid i know but just saying




iv always found that picking the dog cr*p up for them works well


why would i joke about this,i always carry my poop scooper with me,made it so it goes next to my boab thought all wc's did this  ???




surely your joking?

woody1

Re: what do you lot do to go that extra mile with customer service
« Reply #13 on: August 05, 2011, 08:08:44 am »
i find when cleaning the windows if i dont break in and steal the tv they like that also they like it when i have a p in the garden while they are eating lunch in the coni that i psed on  ;D

Perfect Windows

  • Posts: 4179
Re: what do you lot do to go that extra mile with customer service
« Reply #14 on: August 05, 2011, 11:42:43 am »
looking at ways we can improve our customer service in small little ways which dont cost much

please feel free to offer any help or advice

cheers

Make a note in your round management system of husband's/kid's/dog's name/hobbies/occupation and ask a related question next visit.

Vin


gary999

  • Posts: 8156
Re: what do you lot do to go that extra mile with customer service
« Reply #16 on: August 05, 2011, 12:19:44 pm »
dont pee in their gardens ;D

H S and Son

Re: what do you lot do to go that extra mile with customer service
« Reply #17 on: August 05, 2011, 12:53:50 pm »
looking at ways we can improve our customer service in small little ways which dont cost much

please feel free to offer any help or advice

cheers

Make a note in your round management system of husband's/kid's/dog's name/hobbies/occupation and ask a related question next visit.

Vin

So Vin, hows your customer soiled underwear collection coming on these days?

john the cleaner

  • Posts: 119
Re: what do you lot do to go that extra mile with customer service
« Reply #18 on: August 05, 2011, 03:53:03 pm »
if inside of patio door is gruby offer to run over it for them dont charge any extra  works for me

geefree

  • Posts: 6180
Re: what do you lot do to go that extra mile with customer service
« Reply #19 on: August 05, 2011, 06:13:23 pm »
I have a policy of doing one little extra thing for each customer

Every now and then i do one of these things below.

1. wipe the outside of the gutter on a conservatory

2. wash a garage door,

3, wash the electric and gas boxes outside.

4. wash an outside old coal hole door.


I think this way my customers appreciate that i do a good job , and do above and beyond the service they pay for,

i dont lose any customers at all.,



I let  them know too , telling them i could not resist cleaning it ,  they like that

Do one extra thing free for all your customers. even just the once. ;)