[derek west]

john, its the future, try some citrus concentrate on there.  

[AshWhite]

This is not meant to cause offence, but I don't understand the problem some people have with 'sales'. Selling add-ons is not unethical, it happens in almost every industry, and there's nothing to say you might be offering something the customer hadn't thought of, but is quite keen on.

You book a holiday, they offer you insurance. You take car insurance, they offer you breakdown cover. You buy a car, they offer you Supagard, Insurances, Warranties. You open a bank account, they offer you loans, credit cards. You pay for your shopping, they offer you cashback.

Yes it's purpose for the vendor is increasing profits, but not every customer hates it. There's a difference between a good sales pitch and a hard sell. I've been in sales all my career thus far, and have never made anyone buy something they don't want  - the success comes from making them realise they want something when they didn't realise previously.

Offering extra rooms, stain protection, upholstery cleaning while your with the customer is not bad practise - it's offering a service (as long as you know how to take a 'No') - it's not Bait & Switch.

Or thats my 2p worth anyway..

Regards,
Ash

[John Kelly]

I agree with you Ash, not enough cleaners upsell and miss out on a massive boost to their earnings. But that Groupon deal a couple of posts back equates to £11.80 for 2 rooms and a hallway then to cap it all you also get 50% off any further work carried out.

[AshWhite]

I wasn't defending or championing the Groupon deal, just the way some people talk about sales like it's a swear word confuses me.

Back on topic though, at least with the deal if you do sell any extra work (even at 50% off) atleast Groupon are not taking their share - so your getting 50% instead of 25-35%, ar at least I assume this to be the case..

[Carpet Dawg]

You moved to Sheffield Jason?

[Neil Williams]

- the success comes from making them realise they want something when they didn't realise previously.

What a load of bullocks. Only a salesman could believe all that clap trap.
Anyway, the point I was making was that if you have a day full of £22 cleans then how are you going to find the time to fit in 'extra sales' whilst you are there, compare that with only taking 3 x £22 cleans per day in the hope you can upsell on each job to make the day worthwhile.

[Steve Rothwell]

might all be moot at the moment as the deal today is in the area that Jason works....

[cozy]

Oi Hector, is your signature anything to do with Groupon? 

[AshWhite]

Ok maybe it was a simplistic definition, but I definately believe it. As far as managing any extra sales - I suppose that's in the planning/scheduling.

[cozy]

Ok maybe it was a simplistic definition, but I definately believe it. As far as managing any extra sales - I suppose that's in the planning/scheduling.

What can you upsell on that deal?

Highlights
Two rooms of any size and a hallway
Includes pre-spray treatment and specific stain removal if required
20% discount on additional services including ovens or windows
50% discount on additional carpets at time of booking

[Steve Rothwell]

Oi Hector, is your signature anything to do with Groupon? 

yep     

i mean nope   

dunno   

oh alright then     yep   

[cozy]

 

[AshWhite]

As I mentioned, I wasn't necessarily talking exclusively about the Groupon deal - I don't have any feelings either way about Groupon (although I am curious how it will pan out), but rather some peoples attitudes towards sales.

But as you asked, I'm sure if you cleaned/protected another 1 or 2 rooms while you were on site it would certainly be worthwhile, particularly seeing as you won't be paying Groupon their share for the extras.

[cozy]

Yews, I see what you mean, but as Neil pointed out, you don't have a lot of time. That poor sad has shifted over 470 jobs so far. He wont have time to go to the bog at this rate.

[jasonl]

Very few people only spend the 28 quid , the vast majority have other items to clean ..

[garyj]

Very few people only spend the 28 quid , the vast majority have other items to clean ..

Even if they don't know it yet  .

Suppose its all down to how good a salesmen you are. Will work for some will die a death with others.

[Jason Hedges]

Fair play to Jason for replying to this thread, he's only asked for opinions but has had a grillng. Go for it buddy and let us know your findings. It might not work for everyone but at least you've given it a try.

All the best,
Jason.

[PaulKing]

 I understand,
Jason is trying to build a customer base and is "throwing a sprat to catch a mackerel"

We did it with the rug cleaning and 75% of them used the voucher all of them had the rug protected, so made the same as an ordinary no add on clean.

I did it with them bringing rugs to me ( no travel and in reality how long does it take to do a few more rugs when your doing them anyway)

Big question is does it lead to repeat business the up-sell might soften the discount portion of it. But you need them to come back again and again

Cheers Jason for being so honest about it, and look forward to seeing your results


It would scare the hell out of me.

[cozy]

Fair play to Jason for replying to this thread, he's only asked for opinions but has had a grillng. Go for it buddy and let us know your findings. It might not work for everyone but at least you've given it a try.

All the best,
Jason.

And that's what he got, opinions. What makes you think he's had a grilling? Surely that's the point of this forum, to get opinions, views and advice. Then when you get them, it's a grilling??? Alot of what I've learned in the last couple of years is from forums like this. I only started using forums about 3 or 4 years ago. When I first started, there wasn't a bloody internet!!

Now if someone asks for advice or opinions on this forum, they get a "Grilling"? What a strange collection of bods have managed to find their way onto this place  

[PaulKing]

Possibly, but I do find that the language use on the internet generally is a lot more hostile than if you were speaking face to face.