but the main thing is that my customers won't have it done - I've tried it before.
Roger, don't give them the option. We won't clean if it's hammering down; but a light rain is no problem. I think the weather forecast is rain for tomorrow and Friday (Saturday too).
Just do it and smile. They should be grateful to have a window cleaner who turns up regular.
I understand how you feel though. This morning I really didn't want to do this particular batch of bungalows, as they're all senior citizens, and I knew they'd be in and I assumed they'd be funny and try giving me a hard time for cleaning their windows in the rain.
But I know I can clean a window in the rain, so I thought sod it. What's the worst that can happen? They ask me not to return.
They didn't bat an eye-lid.
Any of my customers who're funny about it; I drop them. But that's only happened once this year, with a small account in Alpha Road that was a pain to gain access to anyway.
I think the equation works like this:
Lost income due to rain > (is greater than) possibility of lost customers: therefore cleaning in the rain = good business sense.
Just do it and any customer who complains; replace them with a decent customer. In the end you'll end up with a quality round and a cash flow you can rely on.