[Ian101]

Do a road with 7 customers ... earlier on this year bloke comes chasing down street after the van saying his last window cleaners "just stopped coming" (alarm bells didnt ring back then) and can I do his every month .. still a bit naive then so thought happy days ... another customer on the books !!

So Far

Month1 = first clean was there so paid me
Month2 = cleaned no payment sent
Month3 = cleaned no payment sent

went to collect on a Saturday told me he had posted cheque but gave me nother one and said he would stop other cheque ... mmmmm porkie pies I felt

Month4 = Cleaned no payment
Month 5 = Texted tonight as gate issue ... text back "leave it this month but will post cheque out to you for last month"

Was going to stop going when I got my cheque but wanted to see how far this would go and yes proved to myself once a messer always a messser.

Customer now dropped.

Dont put up with em as they will damage youe wealth by taking up a valuable slot in your round that a more deserving customer can fill .... replaced already with £18 bi monthly job s opposed to him £10 every month (well supposedly every month)

[Jackal]

why not put him on bi-monthly for a few quid more

[bobby p]

i think a messer can be spotted at 20 paces .

 the rushing over to beg you to do theirs is a definite sign  of a serial messer isnt it

another sure sign is if the man looks as if he may run a kebab shop or hotdog van , wearing a  loose fitting ribbed pullover and  worn out shoes

a car on the driveway with tinted side glass and  a  for sale sign  is another good sign   of a messer

[SB Cleaning]

I probably would of dumped him after month 3 once i collected the money!

[mlscontractcleaner]

why not put him on bi-monthly for a few quid more

Cause he still wouldn't pay!!!

[bobplum]

Do a road with 7 customers ... earlier on this year bloke comes chasing down street after the van saying his last window cleaners "just stopped coming" (alarm bells didnt ring back then) and can I do his every month .. still a bit naive then so thought happy days ... another customer on the books !!

So Far

Month1 = first clean was there so paid me
Month2 = cleaned no payment sent
Month3 = cleaned no payment sent

went to collect on a Saturday told me he had posted cheque but gave me nother one and said he would stop other cheque ... mmmmm porkie pies I felt

Month4 = Cleaned no payment
Month 5 = Texted tonight as gate issue ... text back "leave it this month but will post cheque out to you for last month"

Was going to stop going when I got my cheque but wanted to see how far this would go and yes proved to myself once a messer always a messser.

Customer now dropped.

Dont put up with em as they will damage youe wealth by taking up a valuable slot in your round that a more deserving customer can fill .... replaced already with £18 bi monthly job s opposed to him £10 every month (well supposedly every month)

talking of messers..............have you sent me that spreadsheet
bob

[Ian101]

I probably would of dumped him after month 3 once i collected the money!

wanted to see what happened ... like an experiment for the betterment of the forum 

[Ian101]

why not put him on bi-monthly for a few quid more

Cause he still wouldn't pay!!!

I was gonna say that 

[d s windowcleaning]

its now become clear to me why i charge more on the first clean , a good customer will allways pay over the odds - build up a round of these type and never look back .
anyone who came asking me i will go and give them a quote , then tell them it will be next time around before i can fit them in .

[Dave Anderson]

As per the other chap...always charge a 1st clean price...

Consider a late payment fee, each request for a late payment now incurs a 5 euro fee after a warning letter/email/call...This warning is based upon the information given to them when we take them on in the form of T&C's. It's a choice for the customer...make the choice to pay late then pay for that service.

Be clear & consistant with customers ...it's too easy to let things slide and end up with 'serial' late payers. Whilst it's nice to be nice..we run business's which are very simple...clean>>get paid>>clean again!

Messers...sift out the genuine messers but remember just because someone pays late, forgets to unlock a gate etc does not make them a messer automatically.

Cozy has a good rule...once you have decided to 'cull' a custy...go out and get 2 to replace them.

Cheers
Dave.

[AuRavelling79]

Nice post Dave - can I get all prissy and ask you to change your avatar please? I've got kids milling about going to school and the language is a bit ripe.

Ta! 

[H S and Son]

Messers...sift out the genuine messers but remember just because someone pays late, forgets to unlock a gate etc does not make them a messer automatically.

Dont assume someone is a messer either just because they chase you up the road saying their last window cleaner stopped coming. There's plenty of other perfectly good reasons why he's not cleaning her windows anymore; is your glass always half empty rather than half full? I like to think someone chasing you up the road at least appears keen, which is a good start form where Im sat.

[G Griffin]

Messers...sift out the genuine messers but remember just because someone pays late, forgets to unlock a gate etc does not make them a messer automatically.

Dont assume someone is a messer either just because they chase you up the road saying their last window cleaner stopped coming. There's plenty of other perfectly good reasons why he's not cleaning her windows anymore; is your glass always half empty rather than half full? I like to think someone chasing you up the road at least appears keen, which is a good start form where Im sat.

I thought the same.