[Crystal-clear]

how do successfull domestic window cleaners deal with locked gates,ive started to get the hang of texting them to open it but when i gain a customer , i try to avoid stating that i can notify them in anyway, unless they insist.

I go down the if you are in its front and back if you are out its front only, most are happy but about 30% wish to be informed via sms or phone call, i dont really like doing it but i have to right now to keep me busy.

But sometimes i wonder maybe txting them could be the way to do it? i mean i did get a load of customers that said not this time so i just dumped them ,but on the other hand i do have alot of customers that i am texting and each time they are opening the gates the night before.and i am making more money with them cos i get to clean the full house.

Is informing before clean a similar case of filtering out bad customers?what i mean is out of 10 customers that you inform before clean would you always get a certain percentage that will cooperate ?

Im intrested to know if anyone has made a success by notifying customers before clean?maybe you have two vans on the go? and you are texting all your customers would like to know, even if you are working 5 days a week by yourself im intrested to hear if it actually works.


Thanks

[David Kent @ KentKleen]

I have a round that i clean front and backs 100% everytime i call!
Y? text the night b4?
seriously
Why?
I keep a set of ladders in the van for getting over gates.

[Gav Camm lammy 283]

dont u carry a ladder
split it , half over the gate use
back half to climd over  
dont bother txting , ringing ,
painting their sills, running their
errands i just clean their windows  

[JUST GUTTERS]

text the night before..leave gates open and leave payment ..thats why for myself..no calling back or waiting for cheques

[Crystal-clear]

hmm ladders with pole how will that work ? i mean with the hose, carrying the pole etc.. how will you safely walk over the gate  ?

[Crystal-clear]

text the night before..leave gates open and leave payment ..thats why for myself..no calling back or waiting for cheques

Interesting,dont you get sorry this time alot ??

[Gav Camm lammy 283]

hmm ladders with pole how will that work ? i mean with the hose, carrying the pole etc.. how will you safely walk over the gate  ?

climb up ladder
aving already put yr pole over easy 
its not hard is it
sometimes the mind boggles 

[JUST GUTTERS]

once or twice if it becomes a regular thing then i wouldnt text but so far so good .i have had a few dont bother this time iam on holiday.
.i arrange a place for money to be left under mats at front door or just the window sill at back of house...at some stage i would like to get my own containers done with logo and number on...

[Crystal-clear]

hmm ladders with pole how will that work ? i mean with the hose, carrying the pole etc.. how will you safely walk over the gate  ?

climb up ladder
aving already put yr pole over easy 
its not hard is it
sometimes the mind boggles 

i guess u have your hose extended already from the reel which i do anyway, so just chuck it over the gate, and splash on? but what if it gets stuck under a tyre
then you need to climb over again DOH...

aint it time consuming too, using a ladder to climb over is there a special ladder you use for this or just a normal one and split it?
ladders on ladders off is a pain thou ;/ but i guess its better then calling/texting to unlock

[Gav Camm lammy 283]

crystal honest its common place
on my round locked gates etc
iv 2nd guessed most ov my locked gates
know roughly ow much hose i need etc
i dont txt as a few will say ow leave em
this time as my budgies died or whatever lame excuse
they can find i operate a 4wkly cleaning
frequency not a as n when clean they know
which day ill be coming fr past cleans , ie say a tuesday
then it will be exactly 4wks to the day
ladders r split on van anyway
simples 

[Crystal-clear]

so you would say its common practise for a larger domestic cleaning company like say Mr pyors to keep ladders on the roof rack and climb over gates, how about Health and safty regulations , wont the hourly rate drop.?

i can see it working for yourself or i but if you wana employ one day your worker wouldnt like to climb over and im sure he wont have a smile on his face like we will considering what his hourly rate will be , im kinda thinking long term here.

[Gav Camm lammy 283]

i do employ a guy
he as no choice
gates locked fetch ladder n
get busy lol

[Crystal-clear]

interesting maybe ladders is the way to do it ? wouldnt you prefer to charge 50%-60% for the front and not have the hassle of ladders?

[Gav Camm lammy 283]

crystal im a window cleaner i
clean windows to how the
custy wants them cleaning
if they prefer trad ill clean em trad
 my work is 75% wfp  25%wfp
suits me n my custys
i do tell em wfp is better some just
want dry windows its easy really 

[Crystal-clear]

i just hate ladders mate had enof of them never wana see a pair in my life

[Gav Camm lammy 283]

impose a minumum charge then
if gates r locked charge full price
bet they get opened every time after m8
fact !!!!!

[Crystal-clear]

but because i am still builing my round its not always on clock work yet, parts are but some isnt so it might be 8 weeks and 4 days or 7 weeks and  5 days

[Gav Camm lammy 283]

its a gud idea to charge
min  fee m8 think bout it
custys gate locked
price ov job say a tenner you
clean front n side for instance
charge a tenner , they will soon learn
where you based crystal

[Crystal-clear]

Surrey

[Gav Camm lammy 283]

money area then lol
not like my battlefield
council estates