[prestige cleaners]

my neighbour asked for a quote a while back and i said what about your current guy i see doing them? he said he only charges £6 a month and only does the glass. well i said i feel bad about nicking his work hes only making £6 for about 12 windows bless him. i said well i would charge £20 every 8 weeks for that, (hoping that would put him off) but i would do it for £15 as hes my neighbour, he said he would have a think, ask his wife etc.

anyway got back to me and said yeah can i do them, hes told his cleaner to cancel, and explained as hes been burgled recently he wants someone he can trust,

i feel really bad now, he was earning rubbish money, then gets sacked and made to feel untrustworthy.. hope he doesnt hate me if he sees me doing them. makes a change though i spose overcutting him

[Gav Camm lammy 283]

probably brick yr windows 

[Helen]

They could have put it in a better way to him, but don't feel bad, he wasn't offering the service they wanted and you are

[dazmond]

ive also picked up a few jobs off other window cleaners who do a crap job!not on my doorstep though!dont worry!you ll probably lose one or two to another window cleaner one day!these things happen!!its a cut throat business.i dont think he ll lose any sleep over  6 quid!!


by the way you sound like a smug condescending git with the "bless him" remark!!remember your JUST a window cleaner as well!!


dazmond

[DavidWright76]

If i was his window cleaner i would have probably smacked him, and if i were you i wouldn't have been the replacement as he is just causing you hassle. Sorry, but he sounds like a nasty piece of work.

[mikecam]

If i was his window cleaner i would have probably smacked him,

This probably sums up how a lot of people feel about their window cleaner, they're to scared to say anything to them. I do quite a few jobs (i'm WFP) monthly and they still retain their 'old cleaner' because they've had him for years, they feel a sense of loyalty even though he does a crap job. He's that thick he thinks i'm a UPVC cleaner, and i can understanding him thinking this way, the alternative if for him to realise he's crap and not giving the customer what they want. So he collects his £3.50 a fortnight and i get my tenner a month. Yes, bless them !!!

[PAIN IN THE GLASS]

I had a few calls from custy's in same street, I went to quote them and I asked about there last windy. They all said they haven't seen him since October. I told them he could be behind on his work and just catching up with his work.
They said it's been 4 months, So I agreed to do there windows.
Felt a little bit guilty, but after a while I thought it had been 4months tho hey ho  swings and roundabouts I think

[careless.david@gmail.com]

Just shows what people are really willing to pay £6 - £15, for basically the same job.

Thats really unpleasant that your neighbour should blame a recent burglary for the cancellation - that would badly wind me up.

[bobby p]

you knew there was already a guy doing them . that would have been enough for me to say im not interested . 

[mikecam]

been cleaning work this week which was last done in October,next week it will be Novembers,had a dislocated shoulder off for 8 weeks and still not working full time,glad the windies around here arnt like you,not lost any customers 

What you are actually saying here Stan is that because you are ill no one can have their windows cleaned until you are well. Thats pretty poor customer service and no way to run a business. But the you don't run a business do you? You operate a monoploy in your "patch", thats probably why you've lost no customers.

[prestige cleaners]

did the job took 2 of us 35mins thats how minging they were, ive had a few jobs now because the previous windy refused to the frames.

[Gav Camm lammy 283]

go for it 

[Helen]

did the job took 2 of us 35mins thats how minging they were, ive had a few jobs now because the previous windy refused to the frames.

As I said, you are providing a service the other windy isn't.....customer choice

[Ian101]

im off to clean windows at a friends house this morning and expect to get some of their neighbours as well.

they asked me to clean theirs back in november because their current window cleaner went mob handed and they did a crap job and were cheeky with it .... i said no as they already had a window cleaner ..... so unknown to me they sacked him in january 

do i feel bad gaining this customer ... no because if the other guy had done the job right he would still be cleaning them.

[Richard iSparkle]

I got a new client last night 18 for 4 weekly cleans.  they had a current WC who charged them £10 a time but is unreliable.

the bottom line is that if you are looking after your customers well then they will not go looking for another window cleaner.  if you are not professional and are not offering the service they want, they will get somebody else.  that's business.

[mikecam]

plus we have loyal customers 

No you don't. You operate a patch system to keep away any competition, thats how loyal you think they might be.  You'll soon be subject to swathes of WFP vans everywhere like the rest of us.

[mikecam]

when another cleaner was off and i was asked i  cleaned the windows on the condition they went back with him when he came back, we dont have any Scabs around here 

I assume they're the loyal customers you where referring to before, that loyal that they asked another cleaner !! LOL !! And you're use of the term 'scab' relates to someone who wants to come and do a job and compete with you ? You're a dying breed Stan, jobs for life went years ago.

[Ste M]

Nice one Mike and well put.

[steve rix]

We are always getting new windys starting round here. They last for a few moths then pack it in. If we are under cut i say try them but 9 out of ten times they ciome back.

[lee09]

been cleaning work this week which was last done in October,next week it will be Novembers,had a dislocated shoulder off for 8 weeks and still not working full time,glad the windies around here arnt like you,not lost any customers 

What you are actually saying here Stan is that because you are ill no one can have their windows cleaned until you are well. Thats pretty poor customer service and no way to run a business. But the you don't run a business do you? You operate a monoploy in your "patch", thats probably why you've lost no customers.

when another cleaner was off and i was asked i  cleaned the windows on the condition they went back with him when he came back, we dont have any Scabs around here 

Scabs, where are you, 1981?